Daniela

Bilingual (English/Spanish) Administrative & Customer Service Professional specialized in streamlining daily workflows and managing complex calendars. Combines strong organizational efficiency with a client-focused approach to resolve operational bottlenecks and support corporate teams. Expert in Microsoft Suite, high-volume cash handling, and end-of-day reconciliation, leveraging exceptional cross-cultural communication to optimize operational efficiency and drive productivity from day one.

Event Hospitality Associate at Harrison Staffing (2026-01 – 2026-06)

• Delivered premium hospitality across high-profile Toronto venues, including BMO Field, Coca-Cola Coliseum, and Hotel X Toronto, consistently driving seamless, upscale guest experiences.
• Facilitated corporate events for major institutional clients (such as BMO, CIBC, and The Globe and Mail), maintaining strict adherence to executive protocols and professional service standards.
• Managed inventory for high-volume event supplies to guarantee efficient on-site replenishment and zero service disruptions.

Concessions Attendant at Toronto Metropolitan University (TMU) (2024-03 – 2025-08)

• Processed 100+ daily financial transactions via POS systems, achieving 100% accuracy in end-of-day cash/card balancing.
• Streamlined service workflows during peak hours through strategic team collaboration, significantly reducing customer wait times.
• Resolved customer inquiries and order discrepancies immediately on the floor, utilizing professional problem-solving to maintain high satisfaction.

Receptionist / Administrative Support at Ferromex (2022-10 – 2023-03)

• Optimized front-desk operations for a major corporate transportation network, managing high-volume calls (80+ daily) and executive scheduling.
• Maintained data integrity by auditing and updating confidential client profiles within CRM software to eliminate reporting errors.
• Handled sensitive documentation and internal communications with strict confidentiality, ensuring organized and secure office workflows.

Advanced Diploma in Business Administration – International Business – Centennial College (2023 – 2025)