CieCie

Customer-focused financial and customer service professional with 8+ years of experience in banking, lending, sales, administration, and client relationship management. Skilled in cash handling, loan processing, compliance, conflict resolution, and building long-term customer relationships. Recognized for professionalism, adaptability, and delivering exceptional service in fast-paced environments.

Financial Representative at Pay2Day (2026-01 – 2026-07)

• Processed loans, Western Union transactions, EFT returns, and financial payments with accuracy.
• Performed daily audits, cash balancing, SafeControl procedures, and compliance checks.
• Managed multiple responsibilities simultaneously while maintaining exceptional customer service.
• Responded to client inquiries, resolved account concerns, and maintained confidential financial information.
• Handled store security procedures, emails, and operational reporting.
• Adapted quickly to changing company policies and financial regulations.
• Processed personal loans and financial transactions accurately while maintaining strict confidentiality.
• Performed daily audits, cash balancing, Western Union transactions, EFT processing, and compliance procedures.
• Resolved complex customer concerns while ensuring regulatory compliance.
• Consistently managed competing priorities in a high-volume financial environment.

Fitness Advisor at Goodlife Fitness (2024-05 – 2026-06)

• Consistently provided outstanding customer service while helping members achieve fitness goals.
• Recommended memberships and personal training programs based on client needs.
• Generated sales through relationship building and consultative selling.
• Supported front desk operations, administrative duties, scheduling, and member retention.
• Maintained accurate records while collaborating with multiple departments

Food and beverage server at Hilton Garden Inn (2023-09 – 2024-05)

• Delivered exceptional dining experiences in a high-volume hospitality environment.
• Managed multiple tables while maintaining accuracy and efficiency.
• Resolved guest concerns professionally to ensure customer satisfaction.

Crew member / Supervisor at Tim Hortons (2018-06 – 2023-05)

• Supervised daily team activities, ensuring operational standards were consistently met.
• Monitored product quality, cleanliness, and customer service standards.
• Evaluated staff performance and provided guidance to improve efficiency and teamwork.

Call centre representative at StorageVault Canada (2021-02 – 2022-07)

• Generated qualified sales leads through inbound and outbound customer interactions.
• Built lasting customer relationships while consistently meeting performance goals.
• Managed client records using CRM software.

Diploma – Pickering High School