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Claire Mellow

Claire Mellow

Patient Experience

Talent
WaterlooMember since June 14, 2026
Customer ServiceOrder ProcessingAlcohol Awareness ProceduresLeadershipFirst AidWilderness Survival SkillsAdministrative TasksNeeds AssessmentLiterature ReviewStakeholder Collaboration
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Customer ServiceOrder ProcessingAlcohol Awareness ProceduresLeadershipFirst Aid

About

Recently graduated young professional aspiring to grow my career into meaningful work that improves the quality of life in others and communities. Eager to utilize my enthusiasm and dedication to continuously grow to make a positive impact in any environment.

Experience

Server at Beertown Public House (2025-05 – Present)

  • Provided excellent customer service by actively listening to guest needs, leading to increased satisfaction and repeat business.
  • Efficiently managed order processing, ensuring timely delivery of meals, which enhanced overall dining experience and reduced wait times.
  • Engaged with patrons to create a welcoming atmosphere, contributing to a vibrant dining environment and positive guest interactions.

Community Campaign Student at KFL&A Public Health (2025-01 – 2025-04)

  • Enhanced community campaign for ActivPass app, boosting engagement and awareness through strategic partnerships and targeted content.
  • Led comprehensive needs assessments and literature reviews, optimizing campaign strategies and stakeholder collaboration.
  • Created impactful promotional content, driving significant community involvement and project visibility.

Events Bartender at Pure Spirits Distillery (2023-06 – 2024-10)

  • Ensured customer satisfaction by crafting and serving cocktails in a fast-paced environment
  • Demonstrated strong attention to detail and personalized service to ensure repeat patronage
  • Produced professional content for the cocktail recipes on the company's website

Server / Bartender at Wild Wing Kingston (2022-09 – 2024-02)

  • Ensured guest safety by following alcohol awareness procedures
  • Maintained high customer satisfaction through timely table check-ins
  • Actively upsold menu items to increase revenue
  • Demonstrated professionalism in handling customer issues and supporting serving staff

Staff Trainer at YMCA Camp Wabanaki (2022-05 – 2022-09)

  • Coordinated and led month-long leadership programs for teenagers to build their confidence, physical fitness, problem-solving and leadership skills
  • Created structured schedules for maximum productivity and skill development throughout the program
  • Ensured the safety of all participants during canoe trips and taught wilderness survival skills while using First Aid knowledge in emergency situations

Receptionist at Stockie Chrysler Dodge Jeep Ram (2020-05 – 2021-09)

  • Directed incoming calls to internal personnel and departments
  • Welcomed all customers with friendly greetings and answered general questions to guide them throughout their experience
  • Collected and processed payments and deposits of large sums of money with discretion and caution
  • Undertook administrative tasks including scanning, filing, faxing, and organizing

Education

BAH in Health Studies – Queen's University (2021-09 – 2025-05)

Psychology – Universität Heidelberg (2024-03 – 2024-08)

Ontario Secondary School Diploma – Waterloo Collegiate Institute (2017-09 – 2021-06)

Skills

Patient Experience

Reviews

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