ESL Instructor - ITC English - Gimhae, South Korea
(2025-11 - 2026-04)
- Facilitated interactive classroom activities to enhance student participation and language acquisition.
- Assessed student progress through regular evaluations and provided constructive feedback for improvement.
- Developed customized lesson plans to enhance language proficiency among adult learners.
- Expanded students' vocabulary knowledge through targeted activities, increasing their ability to communicate effectively in English.
Guest Services Agent - Lotte Hotels & Resorts - Gimhae, South Korea
(2024-07 - 2025-09)
- Implemented upselling techniques for room upgrades and additional services, resulting in increased overall revenue.
- Managed guest check-in and check-out processes efficiently, ensuring seamless customer experiences.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated room arrangements and special requests, maintaining attention to detail for personalized service.
- Utilized reservation systems to manage bookings accurately, optimizing occupancy rates.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards before guest arrivals.
Intern - PIC HOTEL GUAM - Guam, USA
(2023-03 - 2024-02)
- Responded to guest inquiries and resolved issues promptly, enhancing overall guest satisfaction.
- Assisted in daily operations of front desk, ensuring smooth guest check-in and check-out processes.
- Collaborated with housekeeping staff to maintain cleanliness and readiness of hotel rooms.
- Managed customer reservations using advanced booking software to ensure accuracy and efficiency.
- Assisted clients with inquiries, providing tailored solutions to enhance customer satisfaction.
- Negotiated contracts with vendors, ensuring favorable terms and compliance with organizational policies.
- Analyzed supplier performance to identify cost-saving opportunities and enhance procurement efficiency.
- Assisted in food preparation and presentation, ensuring quality standards maintained.
Server - Sol Korean Restaurant - Daejeon, South Korea
(2021-09 - 2023-01)
- Delivered exceptional customer service to enhance dining experiences.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food preparation.
- Addressed customer inquiries and resolved issues promptly.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
