Claire Mun

Bilingual Guest Services Agent with a proven track record in guest relations and service upselling, capable of handling guest communications in both English and Korean. Known for exceptional interpersonal communication and adaptability, consistently enhancing customer satisfaction and loyalty.

ESL Instructor - ITC English - Gimhae, South Korea

(2025-11 - 2026-04)

• Facilitated interactive classroom activities to enhance student participation and language acquisition.
• Assessed student progress through regular evaluations and provided constructive feedback for improvement.
• Developed customized lesson plans to enhance language proficiency among adult learners.
• Expanded students' vocabulary knowledge through targeted activities, increasing their ability to communicate effectively in English.

Guest Services Agent - Lotte Hotels & Resorts - Gimhae, South Korea

(2024-07 - 2025-09)

• Implemented upselling techniques for room upgrades and additional services, resulting in increased overall revenue.
• Managed guest check-in and check-out processes efficiently, ensuring seamless customer experiences.
• Resolved guest inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
• Coordinated room arrangements and special requests, maintaining attention to detail for personalized service.
• Utilized reservation systems to manage bookings accurately, optimizing occupancy rates.
• Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards before guest arrivals.

Intern - PIC HOTEL GUAM - Guam, USA

(2023-03 - 2024-02)

• Responded to guest inquiries and resolved issues promptly, enhancing overall guest satisfaction.
• Assisted in daily operations of front desk, ensuring smooth guest check-in and check-out processes.
• Collaborated with housekeeping staff to maintain cleanliness and readiness of hotel rooms.
• Managed customer reservations using advanced booking software to ensure accuracy and efficiency.
• Assisted clients with inquiries, providing tailored solutions to enhance customer satisfaction.
• Negotiated contracts with vendors, ensuring favorable terms and compliance with organizational policies.
• Analyzed supplier performance to identify cost-saving opportunities and enhance procurement efficiency.
• Assisted in food preparation and presentation, ensuring quality standards maintained.

Server - Sol Korean Restaurant - Daejeon, South Korea

(2021-09 - 2023-01)

• Delivered exceptional customer service to enhance dining experiences.
• Managed food and beverage orders accurately and efficiently.
• Collaborated with kitchen staff to ensure timely food preparation.
• Addressed customer inquiries and resolved issues promptly.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.

BBA - Hospitality Management - Woosong University (2025-08)