Collins Chiazor

Program Manager (PMP, MBA) with 8+ years of experience leading complex, cross-functional operational programs in financial services. Proven track record of driving end-to-end program delivery, optimizing operational workflows, and managing governance, risk, and stakeholder engagement across matrixed organizations. Experienced in building integrated program roadmaps, leading governance forums, and coordinating delivery across business, data, technology, and operations teams.

Strong communicator who translates complex program status into clear, decision-ready insights for senior leaders and executive sponsors.

Project Manager, Credit Risk & Capital Markets (Operations & Delivery) - Royal Bank of Canada - Halifax, NS

(2005-09)

• Drove end-to-end delivery of cross-functional operational programs, developing integrated roadmaps and governance materials that served as the single source of truth for milestones, dependencies, and decisions
• Partnered with data, operations, and reporting teams to align priorities, resolve delivery challenges, and maintain forward momentum across multi-workstream programs
• Identified and implemented operational process improvements across delivery workstreams, ensuring workflows were documented, standardized, and aligned with best practices; supported change management and business readiness for operational teams
• Identified program risks, developed mitigation strategies, and tracked dependencies across business, data, reporting, and technology teams to avoid bottlenecks and support timely delivery
• Led program governance forums and coordinated decision-making across key stakeholder groups, providing clear status updates to senior leaders on progress, risks, dependencies, and decisions
• Collaborated with business, data, and technology partners to validate that operational processes aligned with technology capabilities and regulatory standards, ensuring solutions were practical and scalable
• Prepared concise program status reports and decision-ready briefings for executive sponsors, improving governance transparency and reducing escalation turnaround time
• Monitored budgets, forecasts, and resource allocations for operations workstreams, reporting program financials, quality, and risks to leadership and executive sponsors
• Ensured AML/ATF, FINTRAC, and enterprise regulatory standards were embedded in operational workflows and program delivery activities

Project Manager — IT Systems & Risk Reporting - Polaris Bank

(2020-01 - 2022-12)

• Led delivery of a centralized credit risk monitoring portal used to track contract performance and guarantee exposure across lending portfolios
• Managed full project lifecycle from requirements gathering to deployment, coordinating across IT, Risk, Finance, and Legal teams
• Delivered integration of the platform with existing core banking systems, enabling real-time visibility into risk exposure data
• Resolved key integration challenges prior to go-live, ensuring system stability and data accuracy
• Reduced reporting turnaround time by 40%, significantly improving credit risk decision-making timelines
• Eliminated manual reporting processes, improving operational efficiency and data consistency
• Delivered the platform with zero critical post-release defects

Project Manager — Sales & Market Performance Initiatives - Skye Bank

(2016-01 - 2020-12)

• Led rollout of a POS agent enablement program, improving onboarding, training, and performance tracking across 100+ agents
• Implemented KPI dashboards to monitor agent activity and performance, enabling data-driven management decisions
• Managed delivery of a regional marketing optimization initiative, targeting high-potential customer segments
• Coordinated execution across sales, marketing, and operations teams to ensure consistent rollout across regions
• Improved agent productivity and retention by 15% through structured engagement and support programs
• Increased regional sales conversion by 25% within 6 months through targeted campaign strategies
• Streamlined onboarding and operational workflows, improving efficiency and consistency

Master of Business Administration - MBA - Obafemi Awolowo University

Bachelor's Degree - Economics - Bayero University