Executive/Administrative Assistant
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A highly competent, motivated, and enthusiastic Executive/Administrative Assistant with 18 years of progressive experience in reception, operations, clerical, and administrative support. Highly organized, with a strong work ethic, attention to detail and proactive in providing timely, efficient, and accurate operations support to C-level executives. Approachable in establishing good working relationships with senior management, colleagues, and clients.
Proven ability to protect company's interest with utmost confidentiality.
Expert in handling multiple tasks: adaptable, recognized for willingness to learn new skills. Experienced in project management, event coordination and planning, seminars and travel arrangements for colleagues, executives, and VIP clients.
Operations Associate at Chloè, Richemont Canada, Inc. (2024-09 – Present)
Administrative Operations Coordinator & Retail Key Holder at Maison Birks (2023-09 – 2024-09)
Actively managing the receipt of goods, overseeing inter-store transfers, participating in inventory control, executing telephone and internet orders, maintaining the organizational integrity of the back office, processing Atelier Birks service requests, responding promptly to customer inquiries, and supporting the sales professionals and management team, all with a focus on prioritizing customer satisfaction and building strong, personalized relationships with clients. Ensure the store is clean, organized, and secure by managing the alarm system and overseeing the cleaning and delivery staff, open and close the store, assume management responsibilities as and when needed, and assist staff during busy times, operate the register, process sales, and handle register discrepancies, help with store layout changes, prevent misuse of property, maintain the stock room, and train new sales associates.
Administrative Assistant at Trillium Med Village (2023-02 – 2023-08)
Implemented efficient office procedures and policies to enhance organizational productivity. Managed customer inquiries and complaints, elevating customer satisfaction. Coordinated cost-effective travel arrangements for staff. Oversaw supplies inventory to ensure operational readiness. Streamlined HR tasks, including recruiting and onboarding. Managed mail and package distribution for timely delivery. Contributed to the interview panel, assessing candidates for suitability and potential hiring.
Administrative Assistant at Greenfield Homes Inc. (2022-10 – 2023-01)
Supervised CEO and Manager office, overseeing construction project communications with clients, suppliers, and trades. Managed various administrative tasks, including correspondence, filing systems, scheduling, and supply procurement. Maintained project financial records, prepared budgets, and managed expense journals. Facilitated inspections with relevant agencies. Administered accounts and performed minor bookkeeping, including accounts receivable.
Director of Operations at Arabius (2021-09 – 2022-06)
Led the execution of operational strategy and fostered trusted client relationships at Arabius. Collaborated with executive management and key leaders across various departments to ensure well-coordinated, productive, and cost-effective operations. Significantly expanded the client base, growing revenue and enhancing customer loyalty.
Managed daily schedules, office operations, asset inventory, procurement, and financial tasks. Handled invoicing, payment collection, and client account management using Zoho Books. Provided exceptional client support, serving as the main point of contact for Client Care and collaborating with the executive team on company strategy and execution.
Office Manager at Alirco (2017-08 – 2021-08)
Managed diverse administrative responsibilities, including records management, staff meeting scheduling, and procurement, to support a 100+ employee office. Developed and maintained efficient office administrative systems, emphasizing communication, analysis, problem-solving, and attention to detail. Facilitated global talent acquisition, overseeing sourcing, interviewing, evaluation, and negotiation.
Coordinated travel and calendars for local and overseas staff, administered product logistics, and achieved significant cost savings. Ensured compliant and efficient onboarding and offboarding of employees in alignment with company policies.
Executive Secretary at Al Ewan Medical Company (2005-08 – 2016-03)
Efficiently streamline administrative processes and foster effective communication among stakeholders to optimize company operations. Manage executive team travel arrangements and schedules for productive meetings. Coordinate sales staff training and promotional budgets, yielding increased revenue.
Play a pivotal role in finalizing key company agreements and facilitating regulatory processes, resulting in substantial revenue growth. Additionally, handle telephone responsibilities with professionalism and precision.
Officer-in-Charge at Sea Park Beach Resort & Restaurant (2004-11 – 2005-08)
Oversaw the operations of the resort and restaurant and introduced measures to improve the operational systems of the company.
Bachelor of Secondary Education – Surigao State College of Technology
