SENIOR DELIVERY MANAGER October. 2021 – May. 2023
SLALOM CONSULTING, CANADA.
Collaborated with business to understand end-user priorities to build product roadmap and educated program leadership through coaching and metrics implementation - Responsible for coaching scrum teams, stakeholders, and product owners, setting up agile teams, standup calls, backlog refinement, sprint planning, retrospectives, sprint reviews, Scrum of Scrums, continuous improvements, removing impediments and managing project risk. Other responsibilities included capacity planning, quality, DoR/DoD, agile training, and status reports.
- Facilitated daily stand-up meetings, sprint planning, reviews, retrospectives, and other Scrum-related meetings to ensure clear communication, alignment, and transparency within the team.
- Tracked and communicated team velocity, sprint/release progress, and other key metrics to stakeholders, enabling informed decision-making and providing visibility into project status.
- Identified, captured, and published new best practices for digital process automation projects, promoting knowledge sharing and driving process improvements across the organization.
- Managed and updated content on internal platforms like SharePoint to ensure accurate and up-to-date information for team members and stakeholders.
- Developed and distributed comprehensive reports on established Key Performance Indicators (KPIs), analyzing data to derive insights and enhance efficiency and effectiveness in digital process automation.
- Created and maintained Jira and Confluence collaboration sites, including Kanban boards, Scrum boards, and documentation pages, facilitating seamless project management and team collaboration.
- Demonstrated strong analytical thinking to translate data into meaningful visuals and reports, enabling informed decision-making and driving process improvements.
- Managed risks associated with current digital process automation applications, proposing resolutions or mitigation strategies to minimize the impact on project delivery.
- Continuously identified and shared new best practices to promote knowledge sharing, foster a culture of continuous improvement, and drive efficiency in digital process automation projects.
- Guided, supported, and coached technology, business, and project leadership from project initiation through roadmap creation, scope decomposition, prioritization, agile tools setup, minimum viable products (MVP) releases to final delivery of quality software within timelines.
- Introduced core agile principles such as scrum ceremonies, user stories, and sprint management.
- Removed impediments, identified dependencies by collaborating with stakeholders, and escalated to appropriate teams and leaders, resulting in increased velocity and completion of sprint objectives.
- Provided Agile training and Atlassian Jira, Confluence, and MS Teams Tools knowledge transfer across the enterprise leading to significant improvements in Agile buy-in and adoption, reduction in onboarding delays of new resources, and improve delivery efficiencies.
- Restructured siloed teams of Developers, Business Analysts, and Testers into cross-functional teams to reduce project delays and poor communication. This fostered commitments and ownership and improved transparency, trust, team dynamics, sprint delivery speed, and reduced ambiguities.
AGILE PM/SCRUM MASTER May. 2019 – Sept 2021
POWER LINK EXPEDITE, CANADA.
Responsible for setting up agile teams, coaching teams, facilitating Program Increment (PI) planning, standup calls, backlog refinement, sprint planning, retrospectives, sprint reviews, Scrum of Scrums, continuous improvements and removing impediments, capacity planning, quality, onboarding, agile training, and reporting.
- Utilized SDLC and Agile delivery methodologies and tools, including Jira and Confluence, to deliver projects within scope, schedule, and budget.
- Developed project plans, implemented project governance, and ensured adherence to scheduling methodology, project metrics, analysis, and status reporting.
- Leveraged advanced proficiency in the Microsoft Office suite, including Outlook, Visio, PowerPoint, Word, Excel, and SharePoint, to create high-quality project deliverables and facilitate effective communication.
- Demonstrated excellent communication skills, both written and verbal, and delivered engaging presentations to stakeholders at various levels within the organization.
- Exhibited strong leadership, organizational, and prioritization skills to drive project success and effectively manage cross-functional teams.
- Thrived in an ambiguous and rapidly changing environment, adapting quickly to new requirements and guiding team members through problem-solving processes.
