Constance Mauger

Results-driven professional with experience across technology, finance, and communications. Proven track record of leading cross-functional initiatives, improving operational processes, and managing key stakeholders. Skilled at driving execution, solving complex problems, and delivering measurable results in fast-paced, global environments.

Account Opening Specialist - RI-MUHC - Montreal, QC

(2026-03)

• Open and maintain research accounts in compliance with funding and institutional requirements.
• Collaborate with researchers, Finance, and internal stakeholders to ensure timely account setup and issue resolution.
• Review documentation for accuracy and support efficient account onboarding.

Collector, Capital - LIGHTSPEED - Montreal, QC

(2024-11 - 2025-11)

• Led cross-functional rollout of repayment programs within Lightspeed Capital, aligning Finance, Sales, and Legal, to ensure business continuity and revenue protection.
• Identified gaps in repayment workflows and initiated GTM-aligned process improvements, increasing operational speed, revenue impact, and reducing friction for merchants.
• Standardized communication workflows to support smoother internal GTM alignment and ensure consistent messaging across merchant touchpoints.
• Worked with an internal data team to analyze the active portfolio, comparing current merchant repayment performance with prior results, surfacing risks and identifying trends to inform strategy.
• Partnered cross-functionally with Finance, Sales, and Billing to align repayment strategies, resolve complex client challenges, and minimize business disruption.

Support Specialist II, eCom - LIGHTSPEED - Montreal, QC

(2021-11 - 2023-02)

• Coordinated with Billing, Product, and Account Managers to troubleshoot and resolve technical issues.
• Delivered structured onboarding and support to merchants, managing workflows and integrations (e.g., MailChimp) from planning through execution.
• Maintained high customer satisfaction (CSAT > 4/5).

Web Content Management - SOLUMATION - Montreal, QC

(2021-03 - 2021-09)

• Designed internal app prototypes using Figma, HTML, and CSS.
• Collaborated with developers within structured Agile program workflows, and managed website content.

Communications Officer (Global Projects) - KHATIB & ALAMI - Dubai, UAE

(2018-09 - 2020-10)

• Organized three large-scale company events (400+ attendees) from planning to completion, coordinating with marketing, operations, finance.
• Helped prepare financial bid proposals for C-Level executives.
• Edited and produced over 100 case studies used in corporate marketing strategies, standardizing content delivery.
• Worked with a web design agency to help revamp the company's website.
• Partnered with a marketing agency to develop marketing collateral supporting corporate campaigns.

Communications Officer (Global Projects) - XCASSIA GLOBAL - Dubai, UAE

(2018-09 - 2018-12)

• Collaborated with the CEO to shape partner branding and design promotional assets.
• Managed communications and coordination for strategic partnerships with luxury brands under tight deadlines.
• Managed schedules and logistics for investors and senior stakeholders globally, ensuring timely and accurate execution of high-priority meetings and events.

BCom - Marketing & International Commerce - ESGCI (2016-09 - 2018-07)