Marketplace Operations Lead at CONVERSE CANADA (2020-03 – Present)
- Manage the Canadian Orderbook to ensure cleanliness and accuracy. Lead orderbook review actions.
- Provide daily sale reports and support to the team. Provide technical training for account reps.
- Helped to drive order entry automation. Manage and leverage our EDI, B2B portal for efficiency. Assist with EDI setup for accounts to provide seamless and efficient order capture.
- Coordinated account management strategies to align with company goals and optimize performance.
- Collaborated with cross-functional teams to ensure seamless execution of account operations.
Account Management Representative at CONVERSE CANADA (2016-02 – 2020-03)
- Responsible for the management and relationship building with customers across Canada.
- Work in conjunction with sales and internal departments to analyze, manage and execute goals.
- Analyzed reports to track order status, product flow and sales.
Account Receivable Claims Agent at REEBOK-CCM HOCKEY (2013-01 – 2016-01)
- Categorize and validate client claims from various incoming points of communication (internally and externally).
- Authenticate client claim with pre-established sales programs and/or agreements and undertake the key liaison role within the internal matrix.
- Monitor the claims process and ensure key SOPs are adhered to provide all the required documentation and approvals.
- Provide analytical guidance to the root cause of client claims and recommend best practices.
- Ad-hoc duties as required by departmental needs.
Account Management Representative (Contract) at CONVERSE CANADA (2012-07 – 2013-01)
- Responsible for the management and relationship building with customers across Canada.
- Work in conjunction with sales and internal departments to analyze, manage and execute sales goals.
- Responsible for creating and analyzing numerous reports including order status, product flows, sales performance updates.
- Work closely with the distribution center regarding ship date priorities, special handling, and extensions to meet financial goals of Converse.
Footwear Merchandising Coordinator at REEBOK CANADA (2008-03 – 2012-07)
- Responsible for preparation of all sales support materials such as price lists, line lists, tech decks and forecast templates.
- Coordination and preparation of quarterly product catalogues.
- Responsible on a quarterly basis for conducting retail store visits. Used store visit data to create a product comparative analysis.
- Produce and analyze sales and inventory reports for improved line planning and buying strategies.
- Responsible for sample process: products as directed by the Product Management team (manage sample purchasing)
- Oversee the seasonal changeover and merchandising of showrooms.
Footwear & Apparel Customer Service Representative at REEBOK CANADA (2006-03 – 2008-03)
- Answer a high volume of incoming calls from footwear and apparel accounts from across Canada.
- Enter customer orders and assist with any product related questions.
- Provided training for new team members.
