Luis Rodriguez

Experienced customer service and sales professional with 18+ years of experience working directly with customers. Fluent in Spanish and English, with strong communication, relationship-building, sales, problem-solving, and client intake skills. Comfortable handling incoming calls, understanding customer needs, collecting accurate information, and providing professional service. Reliable, independent, adaptable, and experienced working with customers in fast-paced environments.

Customer Service & Sales Experience

(2007)

• 18+ years of experience communicating directly with customers in Spanish and English.
• Assisted customers by understanding their needs, explaining services, answering questions, and resolving issues professionally.
• Developed strong sales and customer-retention skills through direct customer interaction.
• Collected customer information, discussed budgets and service needs, and coordinated appointments and followups.
• Built trust with customers through reliability, clear communication, and professional service.
• Worked independently and managed multiple customer requests while maintaining a high level of service.

Independent Handyman & Home Services Professional - Independent - Montreal, Quebec

• Manage customer inquiries, scheduling, estimates, sales, and follow-up independently.
• Communicate with customers by phone and messaging to understand project requirements and provide quotes.
• Provide professional residential services including window cleaning, appliance installation, basic plumbing, and general handyman work.
• Manage customer relationships from initial inquiry through completion of the service.
• Maintain flexibility and strong time-management skills while coordinating multiple appointments.

High School / Secondary Education