Crystal St. Jean

Bilingual (English/French) hospitality and retail professional with progressive experience as Kitchen Manager/Cook/Expeditor, Store Manager, and Pet Expert. Proven ability to lead teams, deliver excellent customer service, manage inventory, and maintain high food safety and sanitation standards in fast-paced environments. Reliable, organized, and customer-focused with a strong track record in both kitchen leadership and retail operations.

Seeking opportunities in Ottawa's hospitality, food service, or retail sectors.

Kitchen Manager/Cook/Expeditor at Brutus Express (2025-08 – 2026-08)

Led full kitchen operations including menu preparation, cooking, quality control, and presentation standards.

• Supervised kitchen staff, coordinated workflow during peak service, and enforced food safety and sanitation protocols.
• Managed ingredient inventory, controlled food costs, and delivered consistent, high-quality service in a busy restaurant.

Manager at Dollar Bazar (2020-03 – 2025-03)

Directed daily store operations including staff scheduling, opening/closing procedures, and overall customer experience.

• Supervised team members, processed cash/credit/debit transactions, and resolved customer concerns with professionalism.
• Oversaw inventory control, stock replenishment, and maintained a clean, organized, and welcoming retail environment.

Pet Expert at Pet Value (2016 – 2020-02)

Provided knowledgeable advice on pet nutrition, products, and care to help customers choose the right solutions.

• Delivered strong customer service, processed sales accurately, and maintained inventory of pet supplies.
• Built lasting customer relationships through product expertise and a friendly, solution-oriented approach.

Line Cook at Gervais Restaurant & Tavern (2015 – 2016)

Prepared and cooked menu items on the line according to recipes and quality standards in a fast-paced kitchen environment.

• Maintained cleanliness of work stations, followed food safety protocols, and supported team during peak service periods.

Cook / Server at Monique's Chip Stand (2013 – 2016)

Prepared and cooked menu items in a high-volume, fast-paced food service environment.

• Served customers promptly, managed cash transactions, and followed food safety and cleanliness protocols.

Line Cook at Gervais Restaurant & Tavern (2012 – 2013)

Assisted with food preparation, cooking, plating, and ensured consistent presentation and temperature control of dishes.

GED in General Educational Development – Literacy Alliance (2015)