Cuong Le

Providing exceptional customer service goes beyond simply resolving a problem or issue, it's about creating a positive, memorable experience that leaves the customer feeling valued and satisfied. It involves being empathetic, proactive and a willing to go above and beyond to meet and even exceed expectations.

Assist residents with activities of daily living including skin care, oral care, hair care, bathing,

toileting, dressing, mobility and feeding

Ensure safety, well-being and comfort of residents

Handled customer’s complaints and inquires in a courteous and efficient manner

Developed strong customer relationships and loyalty through effective communication

Greeted customers by name and displayed respectful attitude, helping develop rapport with customers

Received Personal Support Worker Certificate in 2013