Curtis Tran

Product leader who bridges software and hardware product teams to launch complex, customer-facing platforms. Experienced in defining technical requirements, SDLC-driven release management, and data-driven roadmap prioritization for APIs, embedded hardware integrations and operational workflows.

Background includes payments and manufacturing process engineering—skilled at aligning engineering, operations and field teams to reduce time-to-deploy, improve reliability, and drive adoption.

Director of Product at Paybotic Financial (2022-01 – Present)

• Architected and launched a 0-to-1 BaaS Commercial Banking platform, integrating sponsor-bank core systems and DDA rails to sustain $6M+ in customer deposit portfolios.
• Delivered a Pay-by-Bank product and scaled to 17,000+ users and 50 participating businesses, expanding payment acceptance across e-commerce, POS/terminal hardware and electronic invoicing through API and gateway integration patterns and merchant onboarding flows.
• Defined product roadmaps for 5 product lines that deftly navigated yearly compliance audits, processors' outages and migrations, sponsored bank and vendor migrations with zero operational disruption.
• Standardized omnichannel API architecture and developer endpoints across POS hardware, e-commerce checkouts, and invoicing workflows, maintaining 99.9%+ uptime and sub-second authorization latency.
• Integrated NACHA, BSA/AML, and PCI-DSS compliance frameworks into the core product lifecycle, implementing automated velocity controls and return-risk evaluation logic.

Operation Manager at Paybotic Financial (2019-10 – 2022-01)

• Led revenue growth from $1M to $30M YOY and scaled product operations to support portfolio growth from 50 to 400 business customers by formalizing onboarding and implementation playbooks and SLAs.
• Established strategic payment processor partnerships and implemented alternative routing for high-risk merchant categories, achieving ~90% approval rates and continuous processing availability for most of the client portfolio.
• Spearheaded launch of a new terminal and payment gateway, stabilizing operations by reducing service outages by 75% and cutting equipment return rates by ~90% through coordinated release management, QA and field troubleshooting.
• Developed a new payment gateway and coordinated transition of hardware and settlement reporting for 400 retail locations, standardizing reconciliation and settlement workflows with sponsor-bank partners and overseeing deployment and commissioning workflows.

Process Engineer Manager at Proctor & Gamble (2018-09 – 2019-10)

• Executed a process transformation that reduced product market release latency by 66% (from 72 to 24 hours) with zero quality defects, capturing $2M/month in manufacturing cost reductions.
• Engineered data-driven operational control strategies that eliminated asset downtime, achieving a continuous six-month run of 'Perfect Operating Days' with flawless safety and quality metrics.
• Spearheaded lean resource allocation and workflow optimization across mixing and packaging lines, driving an additional $50,000 cost reduction in under six months.
• Maintained the manufacturing site's top-tier operational rating by managing compliance frameworks, mitigating risk, and aligning multi-disciplinary team efforts.

Operation Manager at CoderSchool (2018-01 – 2018-09)

• Scaled student enrollment and revenue velocity by 100% by designing and deploying an integrated CRM pipeline spanning marketing, sales, classroom operations and career placement.
• Built enterprise partner ecosystem with local tech companies, securing an 80% employment placement rate for graduates.
• Delivered a complex 10,000 sqft campus infrastructure project on time and on budget, managing multidisciplinary vendors to a strict three-month milestone schedule.

B.S in Chemistry – Grand Valley State University (2010 – 2014)