Cyril Wani
Director of Operation
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About
Accomplished, results-driven Bilingual Director of Operations with 20+ years of leadership experience spanning Health & Wellness (EAP), Banking, and Finance industries. Proven expertise in managing large-scale, multi-site teams across North America, optimizing operational performance, and driving revenue growth. A strategic leader with a track record of successfully integrating multiple acquisitions, spearheading major technology implementations, and executing cost-reduction initiatives that have significantly improved efficiency and profitability.
Passionate about continuous improvement, process innovation, and building high-performing teams that excel in fast-paced, dynamic environments. Skilled in negotiation, business planning, budgeting, P&L management, operations management, sales, and Contact Center leadership. Known for fostering collaboration, inspiring teams, and developing strong cross-functional relationships to drive business success.
Dedicated to delivering excellence in customer experience, operational strategy, and performance optimization.
Experience
Areas of Expertise
- Trend Analysis / Forecasting / Budgeting
- Management and Organizational Development
- Development & Implementation of Operational Strategies
- Performance Management & Employee Engagement
- Call Center Operations
- Acquisitions / Transitions
- Customer Journey Mapping
- Team Leadership & Development
- Operation Management
- Cost Reduction & Efficiency Improvement
- Change Management & Adaptability
- Business Transformation
- Budget & PNL
- Process Improvement & Innovation
- Cross-Functional Collaboration
- Leadership & People Management
- Vendor & Stakeholder Management
- Customer Service
- Account Receivables / Collections
- Direct and Indirect Sales
- Strong leadership in managing large, cross-functional teams
