Mary Yule

Strategic HR and operations leader with extensive experience guiding organizations through workforce growth, operational change, and complex employee relations matters. Known for partnering with leadership teams to translate people strategy into practical business outcomes while strengthening culture, engagement, and organizational performance. Skilled in conflict resolution, policy development, and leading cross-functional projects that improve processes and operational efficiency.

A collaborative problem-solver recognized for balancing sound HR governance with pragmatic operational leadership.

Human Resources Manager at Medical Clinics (2023-09 – Present)

• Provide strategic HR and operational leadership for a multi-site medical clinic organization, overseeing workforce management, operational processes, and team performance across two clinic locations.
• Act as a trusted advisor to clinic leadership, guiding employee relations, conflict resolution, and performance management while fostering a positive, respectful workplace culture.
• Direct full-cycle talent management including recruitment, onboarding, and workforce planning to support clinical service delivery and organizational growth.
• Serve as Privacy Officer within a regulated healthcare environment, ensuring compliance with medical privacy legislation and implementing policies, training, and protocols to safeguard patient information.
• Oversee group benefits strategy and financial management, including plan review, cost analysis, renewal preparation, and collaboration with insurers and advisors to maintain sustainable and competitive benefit offerings.
• Lead development and implementation of HR policies, employment agreements, and governance frameworks that strengthen compliance, operational clarity, and organizational consistency.
• Guide operational coordination across both clinic sites, improving workflows, staffing alignment, and service delivery while supporting high standards of patient care.
• Direct the organization's digital presence through development and management of clinic websites and social media platforms, enhancing brand visibility, patient engagement, and community outreach.
• Lead cross-functional initiatives that improve operational efficiency, strengthen employee engagement, and support long-term organizational sustainability.

HR Manager at Rosedale Group (2018-03 – 2023-09)

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Responsible for hiring new employees, selecting candidates who aligned with the practice mission and values.
• Improved practice revenue through effective financial management and strategic cost reductions.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
• Created and implemented organizational policies and procedures.

BComm – UMBC

Certified Disability Management Professional in Absence And Disability Management – National Institute of Disability Management

Insurance And Risk Management – HIAA