Damilola Obembe

I am a student in mohawk college.

RBC Financial Group – Inbound Resolution Agent, Miss, ON July 2018 – September 2023

• Collected accounts on behalf of RBC products, car loans, credit cards, personal line of credit, personal loans.
• Demonstrated strong organizational skills by effectively working with multiple objectives and tight deadlines. 
• Contacted debtors by phone, correspondence, and personal contact to determine willingness and ability to pay.
• Conducted investigative work to locate debtors (i.e., Leave message on voicemail, written correspondence)
• Maintained account records, including contacts, correspondence, payments etc.
• Followed up on any outstanding reports and confirmed the status of pending requests.
• Utilize Collection applications to arrange promises to pay for the amount owed by client. 
• Maintain a balance between quality Customer Care and effective collections techniques.
• Embrace the service routines, goal setting and performance enablement.

Cash Money – Recovery Agent, NY, ON March 2017 – July 2018

• Collected dues on behalf of Cash Money 
• Handled busy inbound phone inquiries regarding past due accounts. 
• Answered incoming and outgoing telephone calls based on established company guidelines, while ensuring positive customer experience.
• Maintained positive relationship with assigned clients, and service partners.
• Initiate outbound calls to all delinquent customers based on timing tree.

• Conducted investigative work to locate debtors (i.e., Leave message on voicemail, Send email, written correspondence)
• Maintained account records, including contacts, correspondence, payments etc.
• Followed up on any outstanding reports and confirm status of pending requests.
• Escalates accounts and issues according to Collection's policies & procedures.

• Responsible for resolving client inquiries efficiently and effectively and achieve First Call Resolution by responding independently to telephone inquiries.
• Uses discretion to correct problems that result in a high level of client satisfaction. 
• Adheres to the policies and practices that regulate the Contact Centre, the company, and the Investment Industry.
• Contribute to the effective functioning of company by building effective working relationships across the team and with various business lines and corporate functions.

• Diagnose software issues client has with the system provided to employees.
• Support clients with their software tech issues on their cell phone.
• Assist clients in navigating different applications on their cellphone.
• Support client in resetting their cellphone.
• Recommend repair shop if client is experiencing Hardware issues.

• Sold different banking products to clients like bank a/c, Credit card, OD limit and Loan product.
• Strives to understand customer’s situation and recognize customer’s needs.
• Navigates computerized system and accurately enters data.
• Strive to achieve sales objectives by promoting and selling various products and services.
• Strive to meet or exceed business standards for quality and productivity.

I Am currently pursuing a Postgraduate in cybersecurity analysis