Damir Karim

Determined team player striving to deliver the highest quality service.

Front Office Desk - Guest Service Agent Astana Radisson Hotel Managed front desk operations, including check-in and check-out procedures.

Responded to guest inquiries and resolved any issues in a professional manner.

Assisted with making room reservations and managing guest accounts.

Trained in using hotel management software and front desk equipment.

Processed cash/card transactions while delivering exceptional customer service.

Arranged transportation for guests meeting/seeing off.

Front House Receptionist - Bellman Astana Marriott Hotel

Greeted guests and provided information about the hotel and local area

Managed telephone and email communications with guests

Assisted with maintaining cleanliness and organization of the front desk area

Collaborated with other departments to ensure guest satisfaction

Helped to guest with their luggage

Hotel and Resort Service Management College Fanshawe London ON Canada 2023-present

Organization Of Hotel Services College Astana Polytechnic Kazakhstan 2020 - 2022