Hospitality Industry
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Determined team player striving to deliver the highest quality service.
Front Office Desk - Guest Service Agent Astana Radisson Hotel Managed front desk operations, including check-in and check-out procedures.
Responded to guest inquiries and resolved any issues in a professional manner.
Assisted with making room reservations and managing guest accounts.
Trained in using hotel management software and front desk equipment.
Processed cash/card transactions while delivering exceptional customer service.
Arranged transportation for guests meeting/seeing off.
Front House Receptionist - Bellman Astana Marriott Hotel
Greeted guests and provided information about the hotel and local area
Managed telephone and email communications with guests
Assisted with maintaining cleanliness and organization of the front desk area
Collaborated with other departments to ensure guest satisfaction
Helped to guest with their luggage
Hotel and Resort Service Management College Fanshawe London ON Canada 2023-present
Organization Of Hotel Services College Astana Polytechnic Kazakhstan 2020 - 2022
