Thi Thu Ha Nguyen

Having over 5 years of experience in the hospitality industry, retail, and customer service.

Flexibility in different positions and supporting others.

Ability to work independently and under high pressure.

Able to stand and walk for long periods.

Restaurant Manager at Co Do Hue Inc, Edmonton, Alberta

(July 2023- Present )

• Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
• Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
• Communicated with chefs and went above and beyond to guarantee food quality to customers. 

 Assistant Manager|Tim Horton's, Saisethsons Hospitality Group Inc

(Jan 2021-Jun 2023)

• Actively listened to customers, handled concerns quickly, and escalated major.
• Maintained energy and enthusiasm in a fast-paced environment.
• Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
• Flexible working in all positions such as cashier, baker, beverage station and sandwich station

Server |Gyubee Japanese Grill Restaurant

(May 2021-Apr 2022)

• Regularly work under high and heavy workload.
• Have high concentration and good time control.
• Friendly communication with guests and team members.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Prepared beverages and filled food orders for customers.

Diploma|Hotel And Restaurant Management

Seneca College of Applied Arts And Technology

North York, ON

Certificate|ESL Pathways

George Brown College

Toronto, ON