Senior Systems Administrator at Praxes Medical Group & Mentor Clinic (2023-08 – Present)
- Serve as the technical lead for key enterprise accounts, managing specific platform modules and owning the ongoing technical relationship with major clients.
- Act as the primary liaison between clinical operations and the development team, translating client feature requests and bug reports into actionable engineering tickets to drive product improvements.
- Collaborate directly with the Product Owner to oversee platform automation, streamlining the processing of service requests for high-volume accounts.
- Administer the public-facing Content Management System (Wix) for Mentor Clinic, overseeing site architecture, custom DNS configurations, and access controls to ensure high availability.
- Lead the configuration, testing, and administration of IT infrastructure, endpoint security, and software environments across two distinct healthcare organizations.
- Design comprehensive implementation materials and deliver targeted training sessions for clinical staff to ensure rapid platform adoption and minimize user friction.
Systems Administrator at Klick Health (2022-07 – 2023-08)
- Supported full-lifecycle hardware and software implementations across a fast-paced corporate environment of 1,800+ active endpoints.
- Maintained server environments, updated user access controls, executed enterprise patch management, and monitored overall system health and security baselines.
- Created step-by-step implementation guides and internal knowledge base documentation, allowing non-technical staff to navigate newly deployed company software efficiently.
Systems Administrator at Cloud Wiz (2021-11 – 2022-07)
- Served as the primary technical point of contact managing infrastructure, networks, and software deployments for multiple independent client environments encompassing over 600 endpoints.
- Partnered directly with third-party software vendors to coordinate testing support, troubleshoot complex system integrations, and minimize client downtime during major updates.
- Conducted technical reviews with account managers and clients, translating complex IT requirements into plain language and guiding stakeholders through infrastructure upgrades.
IT Support Specialist at Pearson Canada / VUE (2020-11 – 2021-11)
- Provided direct consultative support and platform guidance to educational institutions, troubleshooting digital platforms and teaching non-technical instructors how to navigate the software.
- Resolved complex user-reported configuration errors, working closely with internal engineering teams to document bugs and implement permanent fixes.
Unit Aide (Emergency Department) at Hospital for Sick Children
Provided front-line operational support in a high-stress environment, building a foundational understanding of managing urgent workflows and delivering high-stakes support.
Set Decorator / Assistant at Film & Television Industry
Managed logistical timelines and coordinated resources in fast-paced, project-based environments.
