Đăng Nguyễn

MINH-DANG NGUYEN

37A Stope Way Whitehorse, YT Y1A 0B69 Education:

2018 - 2020 Centennial College, Toronto, Ontario - Special Event Planning

2015 - 2018 SaiGon University, Ho Chi Minh city, Vietnam - Culture and Tourism

Other Training

• Current Valid Yukon Class 5 Drivers License
• Workplace Hazardous Material Information System • Food Safe

Qualifications and Skills

• Experience working in a fast paced office environment, have excellent time management skills and work within a deadline
• Experience providing financial support; handling cash sales through POS system, accepting different types of payments and banking system
• Experience performing a wide variety of administrative support, information systems; Database, Outlook, Google drives, spreadsheets, and clients' confidential records
• Experience working in an office set up managing emails, calls, handling inquiries and other documents needed for daily operations
• Strong interpersonal skills, excellent communication skills, attention to detail, organized, and highly motivated to learn
• Proofreading and verifying the accuracy of client's registration documents to assure the completeness of the submission
• Experienced providing customer service
• Ability to maintain confidentiality of client's personal information
• Effective conflict resolution skills and trained to manage priorities and interruptions • Ability to contribute to the success of the team and work independently

Work Experience: July 2019 - Present

Barista - Shift supervisor, Starbucks Coffee Company

Toronto, Ontario - Whitehorse, Yukon

Administrative task experience

• Provides a variety of administrative support, including word processing and completing documents needed for daily operation
• Completes product inventory and ordering in weekly basis according to the system management
• Responds and solves phone calls inquiries and complaints
• Reports and sends ticket numbers for broken equipment
• Manages partner schedule to resolve call in sick

Financial task experience

• Prepares opening shifts and night deposit - making sure the cash registers are perfectly working to serve customers
• Provides financial support which involves sales on a daily basis, deposit and collecting from cash tills
• Takes different types of payments through POS such as cash, cards and LPO
• Maintains confidentiality for financial documents

Customer service experience

• Provides customer satisfaction by welcoming and communicating with customers • Keeps the work environment professional and safe
• Contributes to increasing customer connection - living up to the values and mission of the company

September 2019 - May 2020

Event Coordinator Internship, VintageBASH

Toronto, Ontario

Administrative task experience

• Provides a variety of administrative support including, reporting to management, preparing quotes, event contracts and issuing invoices, scanning/faxing, photocopying, registering clients, booking appointments and receiving phone calls about inquiries and other requests
• Assists in event planning, design, and production; performs event-related set-up and tear down tasks
• Manages and updates client booking from a website and database software
• Create quotes and contracts by using Microsoft or Excel, and arrange payments from clients through phone or in person
• Contacts to clients to confirm rental orders, preparing and packing client orders, and unpacking & cleaning rental items

Customer Service task experience

• Assists clients with walk-in, appointments, order pickups
• Connects and schedules clients for site visits; answers and follows up with all event inquiries in a timely manner
• Prepares and packs client orders, and unpacks & cleans rental items

Financial Task experience

• Provides financial support by taking different types of payments for contract deposits and payments; processes payments and issues receipts

March 2017 - May 2018

Public Relation (PR) - Event Crew, SunriseVN

Ho Chi Minh city, VietNam

Administrative task experience

• Provides a variety of administrative support including, reporting to management, preparing quotes, event contracts and issuing invoices, scanning/faxing, photocopying
• Assists in event planning, design and production while managing all project delivery elements within time limits
• Assists and cooperates with the marketing department to create media strategy plans for Grab Vietnam (Grab Holding Inc.)
• Produces copywriting for press releases to be posted on main-stream media channels; collects on-air press releases and materials to create project reports, monthly reports, and regional reports; manages media strategy reports to submit directly to clients after projects

Customer Service task experience

• Works and follows up with clients to identify their needs and ensure customer satisfaction; answers and follows up with all events and projects inquiries in a timely manner
• Contacts to clients for post-events and projects reports, and submits directly to customers Financial Task experience:
• Assists other departments to create quotes and contracts for media and event projects; follows up with clients for invoice inquiries after projects

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