Daniel Bergeron
Information Technology Coordinator
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About
Information Technology Coordinator with hands-on experience managing Windows Server environments, Microsoft 365, endpoint deployment, ManageEngine endpoint management, and multisite network infrastructure. Strong MSP background supporting multiple business environments with hands-on experience in networking, Microsoft 365, endpoint management, remote support, VoIP systems, and infrastructure troubleshooting. Strong networking background with hands-on deployment and administration of Ubiquiti and Omada environments including VLANs, Wi-Fi infrastructure, point-to-point wireless links, switching, routing, and multi-building connectivity.
Currently completing Microsoft Azure Administrator (AZ-104) certification after finishing the official Microsoft Learn administrator learning paths. Knowledgeable in Microsoft Entra ID, identity and access management, cloud administration fundamentals, VoIP systems, and IT operations.
Experience
Information Technology Coordinator - Akisqnuk First Nation
(2025-01 - 2025-09)
- Administered Windows Server infrastructure including Active Directory Domain Services and Group Policy.
- Managed Microsoft 365 users, licensing, security policies, and collaboration tools for approximately 70 staff.
- Oversaw endpoint deployment and network infrastructure across six buildings.
- Managed and troubleshot multi-site Ubiquiti network infrastructure including wireless access points, VLANs, switching, and site connectivity.
- Supported network optimization, wireless coverage improvements, and infrastructure reliability for staff and operational systems.
- Applied Azure administration concepts aligned with AZ-104 training including RBAC and resource groups.
- Managed endpoint deployment, device administration, and policy management using ManageEngine.
- Delivered IT troubleshooting and infrastructure maintenance for servers, workstations, and networks.
- Managed AV systems and Zoom streaming for meetings and community events.
- Implemented AI-assisted workflows to improve documentation and operational efficiency.
Education
Course - Sound Design - Université du Québec en Abitibi-Témiscamingue