IT Recruiter - March 2022 - Present - Remote
Turing
- Specialized in recruiting IT professionals, including software engineers, developers, and architects, with expertise in various languages and frameworks.
- Implemented global sourcing strategies to locate highly qualified candidates that meet clients' specific needs across multiple regions.
- Established meaningful and effective communication with potential candidates through multiple channels to assess soft and technical skills.
- Matched 70 active job seekers with 9 new clients and filled 5 vacant positions within 3 weeks with high-level professionals using identified strategies.
VIP-Catering Server May 2023 - Present, Vancouver
Squared Talent
- Excel at managing multiple tasks and competing priorities in fast-paced environments. Proficient in organizing and executing service timelines, ensuring efficient and smooth operations, and consistently meeting or exceeding customer expectations.
- Consistently recognized for providing outstanding customer experiences by ensuring prompt and personalized service, anticipating customer needs, and resolving issues with empathy and professionalism.
- Built and maintained positive relationships with customers, team members, and management through effective communication, resulting in increased customer satisfaction scores and repeat business.
IT Recruitment Specialist November 2021 - March 2022 - Remote
CTI Consulting
- Lead the full-cycle recruitment process for candidates from the USA and Colombia.
- Strategically sourced and screened candidates to ensure alignment with client needs and expectations.
- Conducted thorough phone assessments to evaluate both technical and soft skills, verifying compatibility with job descriptions and client requirements.
- Managed multiple recruitment projects, ensuring a seamless and efficient process while consistently delivering high-quality candidates.
- Persuasively presented and defended the suitability of candidates to key stakeholders, demonstrating their value to the client and the organization.
Recruitment and Selection Analyst October 2019 - June 2021 - Colombia
Teleperformance
- Collaborated with account managers to define essential skill sets for targeted positions.
- Expertly managed high-volume recruitment efforts for operational positions.
- Strategically coordinated selection processes that align with commercial and technological requirements, as specified by clients.
- Sourced and screened candidates for a range of business and technology-focused positions.
Customer Service Officer July 2018 - September 2019 - Colombia
GSGlobales - Scotiabank
- Expertly respond to customer inquiries, delivering outstanding service and swiftly resolving any issues to their satisfaction.
- Analyze customer profiles and offer insightful financial advice, ensuring the most appropriate product recommendations.
- Consistently achieve monthly KPIs by effectively promoting new products and upgrading existing ones to meet customer needs.
- Received a 95.5% customer satisfaction rating and advocated for policy changes that led to a 20% reduction in customer complaints.
