Daniel Mike-Nwoke

Business Analyst with 6+ years of experience delivering data-driven solutions across financial services, payments, telecommunications and enterprise IT environments. Proven expertise in requirements elicitation, business process optimization, stakeholder management and Agile delivery. Strong background in translating complex business needs into functional specifications, user stories, and actionable insights that improve operational efficiency, reduce risk, and support strategic decision-making.

Senior Business Analyst – Global Payments Technology (Contract) - ScotiaBank - Toronto, ON

(2025-01)

• Led end-to-end business analysis for enterprise payment and transaction-processing platforms, eliciting and documenting functional, non-functional, and operational requirements in alignment with banking governance, risk, and compliance standards.
• Partnered with Technology, Operations, Product, and Application Support teams to define Operational Readiness frameworks, reducing post-release production issues by 30%.
• Developed detailed process flows, support models, and health-check documentation to ensure a smooth transition from project delivery to production support.
• Supported large-scale payment modernization and migration initiatives by validating requirements, reviewing solution designs, and ensuring alignment with regulatory expectations and enterprise technology roadmaps.
• Defined system integration points across CRM, claims, and policy administration platforms to enable seamless data flow from customer onboarding through transaction completion.
• Identified capability and knowledge gaps within Application Support teams and designed targeted documentation and training, increasing first-level issue resolution rates by 40%.
• Conducted periodic reviews of operational artifacts to maintain audit readiness and ensure documentation remained current, actionable, and compliant.
• Created visual mock-ups and test evidence using SnagIt to support application development, testing validation, and stakeholder sign-off.

Senior Business Analyst – Cloud Engineering & Transformation - CIBC - Toronto, ON

(2023-03 - 2025-01)

• Acted as lead Business Analyst supporting enterprise cloud transformation initiatives, including migrating applications from on-premises infrastructure to Azure and AWS in a regulated financial environment.
• Facilitated requirements workshops, backlog refinement sessions, and stakeholder interviews, translating business needs into clear user stories, acceptance criteria, and functional specifications for Agile delivery teams.
• Collaborated closely with cloud engineers, architects, network, and security teams to assess dependencies, risks, and operational impacts, reducing deployment-related incidents by 35%.
• Supported sprint execution by tracking delivery progress, managing cross-team dependencies, and ensuring requirement clarity, improving sprint predictability and throughput by 20%.
• Served as a liaison between business stakeholders, vendors, and technical teams to ensure solutions met functional, operational, and compliance requirements.
• Contributed to operational readiness planning by defining support processes, escalation paths, and handover documentation for cloud platforms.
• Reviewed solution designs and architecture documentation to validate alignment with business objectives, security standards, and cloud best practices.
• Supported UAT activities by validating acceptance criteria, reviewing test results, and ensuring business requirements were met prior to release.

IT Technical Business Analyst (Contract) - Rogers Communications - Toronto, ON

(2021-05 - 2023-03)

• Performed As-Is and To-Be process analysis in collaboration with SMEs and engineering teams to identify gaps and recommend system and workflow improvements
• Translated business requirements into functional specifications, user stories, data models, and process diagrams supporting CRM, billing, and customer management platforms.
• Supported large-scale customer and transactional data migration initiatives to Salesforce, validating data accuracy and achieving a 99.8% successful migration rate.
• Coordinated end-to-end testing cycles including SIT, UAT, defect triage, retesting, and business sign-off to ensure high-quality software releases.
• Worked closely with developers, QA, and product teams to clarify requirements, resolve defects, and validate technical solutions.
• Delivered analytical insights and reporting to leadership to support decision-making related to sales operations, purchasing, and system optimization.
• Developed and delivered training materials and job aids to support business users post-launch, incorporating feedback for continuous system improvement.
• Supported post-implementation reviews to capture lessons learned and drive future delivery improvements.

Business Analyst (Contract) - Hibernian General Insurance - Toronto, ON

(2020-04 - 2021-04)

• Led requirements gathering sessions with underwriting, sales, and operations stakeholders to define enhancements for insurance quotation and policy management systems.
• Authored comprehensive business and functional requirements documentation covering underwriting rules, policy customization, pricing logic, and regulatory compliance.
• Collaborated with actuarial, data, and underwriting teams to support risk assessment models and premium calculation logic.
• Defined system integrations with CRM, claims management, and policy administration platforms to automate workflows from quote to policy issuance.
• Supported implementation of business rules engines to automate underwriting decisions and flag exceptions for manual review.
• Led UAT planning and execution for enterprise applications integrated with SAP, ensuring business requirements were successfully delivered.
• Partnered with UI/UX designers and developers to improve user experience and clarity of system messaging.
• Developed training materials and supported post-launch enhancements based on agent and customer feedback.

IT Project Manager - ZorTech Solutions - Toronto, ON

(2019-01 - 2020-03)

• Managed end-to-end delivery of IT and software initiatives, overseeing scope, schedule, budget, and risk across multiple concurrent projects.
• Gathered and documented business and technical requirements, supporting solution design and implementation.
• Developed detailed project plans, timelines, and status reports using MS Project and Microsoft 365 tools.
• Led cross-functional teams, coordinating tasks and deliverables to ensure consistent progress toward milestones.
• Implemented process improvements that reduced project delivery lead times by 65% while maintaining 90% budget adherence.
• Conducted root cause analysis on deployment challenges and documented lessons learned to improve future project execution.
• Produced executive-level dashboards and reports tracking KPIs, risks, issues, and delivery progress.
• Proactively managed risks and dependencies, reducing project delays by 25% and ensuring on-time delivery.

Bachelor of Science - Computer Science - York University (2022-06)

Graduate Certificate - Project Management - Seneca College (2019-06)