Danijela Kovac

Experienced customer service professional with a background in post-construction customer care, hospitality, and entrepreneurship. I have built and managed warranty service operations from the ground up, developing service protocols and tracking systems to support high-volume residential projects. My experience includes overseeing the full warranty process, from Pre-Delivery Inspections and key releases to navigating Tarion claims with clear communication and consistent follow-through.

In addition, my background in hospitality, having worked in many leading restaurants in the GTA, and my entrepreneurial ventures in the non-alcoholic wine sector have cultivated a deep understanding of service, guest experience, and operating efficiently in fast-paced settings.

Customer Care Specialist - Prestige 416 - Concord, Ontario

(2026-06 - 2026-09)

• Provide post-construction customer care support at Lanterra Developments' Notting Hill Condos site.
• Assist with warranty workflows, PDIs, occupancy support, and deficiency resolution.
• Track, report, and efficiently close deficiencies.
• Act as the point of contact for homeowners, property managers, and builder leadership.
• Ensure full compliance with Tarion requirements and Ontario Building Code standards.

Customer Care Manager - Reco Care Services & Reco Cleaning Services / Safeline Group of Companies - Concord, Ontario

(2023-11 - 2025-02)

• Managed post-construction customer care and cleaning operations for multiple active residential communities, ensuring high-quality service delivery and client satisfaction.
• Supervised administrative staff, PDI representatives, key runners, and cleaning crews to optimize operational efficiency and service quality.
• Implemented a customized customer care software system, enhancing tracking and reporting capabilities.
• Planned staffing, scheduling, and service delivery across concurrent projects.
• Ensured Tarion compliance and adherence to Ontario Building Code standards.
• Supported business development and proposals to drive service expansion initiatives.

Warranty Service Representative - Tarion - Toronto, Ontario

(2022-09 - 2023-08)

• Conducted warranty inspections for low-rise and condominium homes to ensure compliance with standards. Issued determinations in accordance with Tarion Construction Performance Guidelines.
• Reviewed documentation and assessed deficiencies to authorize contractor repairs efficiently.
• Provided technical and procedural guidance to homeowners, builders, and consultants.
• Developed and monitored work and settlement schedules to meet resolution timelines.

Customer Care Coordinator - Royalpark Homes - Vaughan, Ontario

(2020-12 - 2021-12)

• Acted as the primary liaison between Royalpark Homes and B-Line purchasers, managing all communications from the construction phase through to final occupancy.
• Facilitated Pre-Delivery Inspections (PDIs) and coordinated with site trades to ensure all suite deficiencies were resolved prior to move-in. Managed Tarion warranty documentation and deadlines for the B-Line project to ensure full regulatory compliance.
• Resolved homeowner concerns regarding suite finishes and delivery timelines to maintain high customer satisfaction standards.
• Coordinated closing orientations and move-in schedules for the B-Line community to ensure a seamless transition for new residents.

Quality Assurance Manager - H & W Development - Markham, Ontario

(2017-09 - 2018-10)

• Managed post-occupancy warranty claims and resolved outstanding homeowner deficiencies for the Fontana Markham project.
• Led the Performance Audit cleanup, coordinating with site trades and consultants to rectify common element deficiencies.
• Acted as the primary point of contact for homeowners to navigate year-one and year-two Tarion warranty submissions.
• Oversaw the completion of complex repairs and remedial work within occupied residential suites.
• Liaised between H&W Developments and Property Management to ensure building standards were met post-turnover.

Pre-Delivery Inspection Representative - E-Spections - Toronto, Ontario

(2016-09 - 2018-12)

• Conducted professional Pre-Delivery Inspections (PDIs) for various builders across the GTA.
• Documented suite deficiencies and construction defects to ensure units met quality standards.
• Facilitated homeowner orientations, educating purchasers on building systems and maintenance.
• Prepared comprehensive Tarion-compliant reports to streamline the closing process for developers. Coordinated with on-site construction teams to prioritize the remediation of identified issues.

Server - David Mintz Catering - Toronto, Ontario

(2025-02)

• Provided high-volume, high-quality catering services for large-scale film and television productions.
• Managed fast-paced meal service and craft truck operations to meet strict filming schedules.
• Adapted menus on the fly to accommodate diverse dietary restrictions and specialized crew requests.
• Maintained high standards of food safety and presentation in varied on-location environments.
• Coordinated logistics and set-ups to ensure seamless service for cast and crew of 200+ people.

Craft Service Provider - IATSE Local 411

(2025-09)

• Delivered high-volume, high-quality catering and nutritional support for large-scale film and television productions.
• Managed fast-paced meal service and craft truck operations to adapt to strict filming schedules.
• Adjusted menus to accommodate diverse dietary restrictions, allergies, and specialized requests.
• Coordinated complex logistics and equipment setups for seamless service to crews exceeding 200 individuals.
• Collaborated with multiple departments to foster a positive and efficient base camp environment under pressure.

Founder - Teetotaler Wines - Etobicoke, Ontario

(2020-09 - 2024-06)

• Founded and scaled a premium nonalcoholic wine brand with national and international distribution.
• Drove business development, securing global partnerships with over 50 retailers, distributors, and hospitality clients to expand brand reach.
• Managed end-to-end operations, optimizing supply chain, logistics, finance, vendor relations, and GS1 compliance to ensure seamless operations.
• Led brand development and marketing campaigns, executing creative projects such as custom labels and packaging that enhanced brand visibility and recognition.

Master's - Education - University of Toronto (2018-06)

Bachelor of Arts - Women And Gender Studies / Religion / South Slavic Studies - University of Toronto (2016-06)

Certificate of Technical Studies - Women in Trades Service Technician - The Center For Skills Development And Training (2004-01)