Rupinder Kaur

Customer Care Representative with hands-on retail and service experience focused on improving customer satisfaction and operational efficiency. Reduced errors and shortened service times through standardized procedures and staff training, while managing cash reconciliation and inventory controls. Seeks to apply process analysis and strong communication to enhance customer support operations.

Customer Care Assistant - Dino's Pizza - Summerside, PE

(2021-08 - 2025-09)

• Oversaw daily store operations, ensuring optimal customer service and inventory control.
• Managed customer complaints efficiently, reinforcing strong client relationships.
• Negotiated with vendors for best product prices, enhancing cost-effectiveness.
• Motivated team during peak hours, driving target achievement.
• Utilized effective communication skills to address customer queries and issues.
• Implemented a feedback system, boosting customer service quality.
• Developed a training program for new staff, improving team performance.
• Introduced cost-saving measures, cutting expenses without impacting service.

Customer Care Representative - Immigration Office - Brampton

(2020-04 - 2021-06)

• Managed complex cases to ensure compliance with regulations, demonstrating keen attention to detail.
• Devised innovative solutions to immigration-related issues, showcasing strong problem-solving skills.
• Provided authoritative counsel on various legal matters, reflecting deep knowledge of immigration laws.
• Stayed updated with changes in immigration policies, demonstrating an analytical approach.
• Processed visa and immigration services efficiently, ensuring customer satisfaction.
• Expertly navigated immigration law changes, enhancing case resolution efficiency.

Order Picker - Transplus Transport Company - Vaughan

(2019-02 - 2020-03)

• Efficiently managed inventory records, ensuring up-to-date stock information.
• Mastered use of scanning equipment for accurate order picking, packing, and shipping.
• Demonstrated meticulousness in assembling and packing items, guaranteeing safe deliveries.
• Streamlined warehouse organization based on item characteristics, enhancing retrieval efficiency.
• Skillfully prepared orders for shipment, utilizing protective materials for secure transit.
• Managed packaging discrepancies, ensuring swift resolution and minimal disruption.
• Verified package contents with precision, maintaining order accuracy.

Shipping Assistant - Cosmetics Company - Montreal, QC

(2018-11 - 2019-01)

• Managed packaging discrepancies, ensuring swift resolution and minimal disruption.
• Verified package contents with precision, maintaining order accuracy.
• Efficiently organized and prepared products for transport, enhancing shipping process.
• Operated packaging machinery with expertise, optimizing workflow.
• Performed meticulous quality checks on packaged items, ensuring high standards.

AEC - Transportation and Logistics Management - Cégep de la Gaspésie et des Îles (2018 - 2019)