Head of Customer Success
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Started my career in Software Engineering, moved into Technology Consulting/Customer Success in search of roles where I can strongly influence bridging the gap between building and utlizing SaaS products - love solving for this gap!
Recently, I worked at a leading Ed-Tech company as the Head of Customer Success. There, I founded the Customer Success and Operation Team from scratch and grew it into a thirty-person team. In my early days at Scaler, I was responsible for establishing the Onboarding process and outlining the primary KPIs for gauging the success of our customers. My team at Scaler was responsible for managing the whole customer lifecycle, from onboarding to upselling and retention. My experience working with such a large team and implementing efficient processes to achieve some critical KPIs has given me respect for developing Customer Operations benchmarks.
Ryerson University, Toronto, ON
Master of Engineering, Innovation & Entrepreneurship The 16-month Master's program equips industry leaders with the knowledge and skills to advance their own technology-based startups or drive innovation within their current organisations.
