Darlene Tower

Work Seasonal at Pool Company

Retail Associate and Customer Services - Whitaker Pool and Spa - Brampton, ON

(2019-03)

Work Seasonal at Pool Company

• retail
• water tests
• data entry of all Service Invoices
• A/R
• collections
• Customer Service
• All phone calls with customer bookings for Service department.
• Scan all invoices and email to customers as needed.
• Cashier for the store which includes all debit and credit card transactions.
• Do the closings at end of the day and balance all transactions for service and cash.
• Keep store tidy and maintain a clean organized service area

Customer Service Representative - Premier Gift Ltd - Mississauga, ON

(1999-09 - 2014-09)

• Customer service representative, answering all phone calls, taking all orders, issuing credits for all claims, liason between all customers and sales team across Canada
• Permormed data entry of all orders and credits
• Greeted customers at reception to enter showroom
• Helped accounting with any backlog
• Worked tradeshows for the company including set up and teardown. Taking all orders at tradeshows from all our retail customers

Office Admin/payroll - Veres Wire Ltd - Concord, ON

(1985-07 - 1996-02)

• All responsibilities for order desk and purchasing.
• Entering all orders into system
• Interacting by phone with customers placing orders
• Payroll for 2 companies that had approximately 200 employees

Secondary School - General - St Thomas Aquinas (1977-09 - 1981-06)