CUSTOMER SERVICE ASSOCIATE - SUTHERLAND GLOBAL
(2025-06)
- Process customer orders, calculate charges, and handle billing or payments.
- Answer inbound calls and chat interactions to resolve customer issues, answer questions about products and services, and provide information.
- Act as the primary point of contact and take ownership of customer issues by proactively identifying problems and developing effective solutions.
- Listen actively to customers, ask probing questions, and de-escalate difficult situations to ensure a positive customer experience.
LITIGATION ASSISTANT - PROFILE LEGAL SERVICES - Toronto ON
(2025-03)
- Proficient in drafting clear, concise, and effective affidavits
- Experienced in managing matters before the Superior Court of Justice and Small Claims Court
- In-depth knowledge of Family Law procedures, protocols, and requirements
- Skilled in preparing and utilizing instruction worksheets for efficient file setup
- Adept at meeting tight legal deadlines with accuracy and reliability
- Meticulous in reviewing legal documentation to ensure accuracy and completeness
- Demonstrated ability to work independently and take proactive initiative
- Strong problem-solving skills with a practical, results-driven mindset
- Dedicated to providing professional, respectful, and responsive client service
- Highly organized with the ability to prioritize and multitask effectively
- Consistently communicates file progress to clients through email and case management systems
- Well-versed in completing online court filings with precision and timeliness
CASE PROCESSOR AND ADMIN ASSISTANT - AYS IMMIGRATION SERVICES INC. - Brampton ON
(2023-01 - 2025-02)
- Prepare and organize immigration documents for clients, ensuring full compliance with IRCC standards.
- Draft professional legal writing such as cover letters, submissions, and client scenario explanations.
- Communicate with clients to request information and documents, ensuring timely and accurate application completion.
- Coordinate immigration filings and manage the submission of documents to government agencies.
- Track case progress and update clients regularly, maintaining clear and consistent communication throughout the process.
- Handle a high volume of case files while adhering to strict deadlines.
- Knowledge of LMIA, work permits (SP, WP), Refugee BOC, and Express Entry processes.
- Familiarity with key legal forms and applications.
- Assist in organizing and filing case-related documentation, maintaining confidentiality and accuracy.
- Proficient in maintaining case management systems, ensuring data is updated and correct.
Technical Support Analyst (Remote) - Dependable IT - Hamilton ON
(2021-08 - 2023-09)
- Communicate electronically via phone with internet, VOIP and Cable users experiencing difficulties to determine and document problems experienced.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Reproduce, diagnose, and resolve technical problems encountered by users.
- Provide advice and training to users in response to identified difficulties.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
