Arshdeep Singh

Experienced professional with strong customer service, legal assistance, and case processing skills. Adept at handling complex tasks, managing multiple priorities, and providing exceptional client support. Looking to leverage expertise and dedication to deliver outstanding results as a Litigation Assistant.

CUSTOMER SERVICE ASSOCIATE - SUTHERLAND GLOBAL

(2025-06)

• Process customer orders, calculate charges, and handle billing or payments.
• Answer inbound calls and chat interactions to resolve customer issues, answer questions about products and services, and provide information.
• Act as the primary point of contact and take ownership of customer issues by proactively identifying problems and developing effective solutions.
• Listen actively to customers, ask probing questions, and de-escalate difficult situations to ensure a positive customer experience.

LITIGATION ASSISTANT - PROFILE LEGAL SERVICES - Toronto ON

(2025-03)

• Proficient in drafting clear, concise, and effective affidavits
• Experienced in managing matters before the Superior Court of Justice and Small Claims Court
• In-depth knowledge of Family Law procedures, protocols, and requirements
• Skilled in preparing and utilizing instruction worksheets for efficient file setup
• Adept at meeting tight legal deadlines with accuracy and reliability
• Meticulous in reviewing legal documentation to ensure accuracy and completeness
• Demonstrated ability to work independently and take proactive initiative
• Strong problem-solving skills with a practical, results-driven mindset
• Dedicated to providing professional, respectful, and responsive client service
• Highly organized with the ability to prioritize and multitask effectively
• Consistently communicates file progress to clients through email and case management systems
• Well-versed in completing online court filings with precision and timeliness

CASE PROCESSOR AND ADMIN ASSISTANT - AYS IMMIGRATION SERVICES INC. - Brampton ON

(2023-01 - 2025-02)

• Prepare and organize immigration documents for clients, ensuring full compliance with IRCC standards.
• Draft professional legal writing such as cover letters, submissions, and client scenario explanations.
• Communicate with clients to request information and documents, ensuring timely and accurate application completion.
• Coordinate immigration filings and manage the submission of documents to government agencies.
• Track case progress and update clients regularly, maintaining clear and consistent communication throughout the process.
• Handle a high volume of case files while adhering to strict deadlines.
• Knowledge of LMIA, work permits (SP, WP), Refugee BOC, and Express Entry processes.
• Familiarity with key legal forms and applications.
• Assist in organizing and filing case-related documentation, maintaining confidentiality and accuracy.
• Proficient in maintaining case management systems, ensuring data is updated and correct.

Technical Support Analyst (Remote) - Dependable IT - Hamilton ON

(2021-08 - 2023-09)

• Communicate electronically via phone with internet, VOIP and Cable users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Reproduce, diagnose, and resolve technical problems encountered by users.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, network, and Internet support to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.

PARALEGAL - TRIOS College (2024-09 - 2025-12)

NETWORK TECHNICIAN - Cambrian College of Applied Arts and Technology (2019-04 - 2019-04)