Karanjit Singh

Dedicated Customer Service Professional with over 4 years of experience in the financial services industry, specializing in collections and client account management. Proven ability to handle high-volume inquiries, resolve customer issues efficiently, and maintain strong client relationships in fast-paced, compliance-driven environments. Skilled in negotiating payment arrangements, managing delinquent accounts, and ensuring customer satisfaction while meeting company performance targets.

Recognized for professionalism, attention to detail, and a results-driven approach.

Client Care Representative - Sun Life

(2026-01)

• Respond to inbound calls, emails, and online inquiries from clients in a timely and professional manner
• Provide accurate information regarding insurance policies, claims and other financial products
• Troubleshoot and resolve client concerns while maintaining high service standards
• Collaborate with internal departments (claims, advisors) to resolve complex issues
• Educate clients on available products and services that meet their financial needs
• Maintain confidentiality and ensure compliance with regulatory and company policies
• Meet performance metrics including response time, resolution rate, and client satisfaction scores

Financial services and Collection - Singlepoint group International INC. (Bank of Montreal- BMO)

(2025-06 - 2026-01)

• Provided frontline support for banking and financial service inquiries, including account balances, transactions, and loan details.
• Handled sensitive customer information in compliance with company policies and financial regulations.
• Assisted clients in understanding their billing statements and resolving discrepancies to improve customer satisfaction.
• Educated customers on payment options, account statuses, and financial obligations while maintaining professionalism and empathy.

Customer service specialist - Majorel Canada Inc. (Stellantis FCA Group USA based CO.)

(2023-05 - 2024-10)

• Manage automotive claims, ensuring prompt resolution and customer satisfaction.
• Facilitate communication between customers and dealerships, enhancing service experience.
• Lead end-to-end client experience within the assigned portfolio, engaging directly with clients to anticipate and respond to their needs.
• Assist with vehicle issues, offering rental and loaner options to meet customer needs.
• Cultivated strong relationships with fleet customers, including Amazon and law enforcement, driving brand loyalty and repeat business for FCA Group.
• Strong analytical and problem-solving skills, with the ability to multi-task and work in a high-volume, deadline-oriented environment.
• Facilitated seamless rental and loaner vehicle arrangements, ensuring uninterrupted mobility for customers during vehicle servicing or repairs.
• Coordinated effectively with dealerships and customers, resolving vehicle concerns and managing claims to maintain high customer satisfaction levels.
• Collaborate with internal team members and stakeholders to resolve client issues and provide counsel.
• Streamlined claim processing, reducing resolution times and enhancing service quality for automotive customers and fleet clients like Amazon.

Customer service representative (Level 3) - Majorel Canada Inc. (Ally Bank USA Based Bank)

(2023-01 - 2023-04)

• Processed daily client transactions, including deposits, withdrawals, money transfers, and cashier's checks.
• Working in Salesforce, WebCSR, Compass CashEdge and other systems.
• Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
• Assisted clients with various questions and concerns related to their accounts and bank products.
• Helped customers open and close checking accounts, MMA savings, Custodial accounts, savings accounts.
• Maintained in-depth knowledge of bank products, services, and best practices.
• Provided customers with high level of service, privacy and confidentiality, and friendly, welcoming attitude.
• Handled all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions.
• Ensured compliance with all US Based laws and regulations during every shift.

Financial Service Representative - Easy Financial

(2021-02 - 2022-12)

• Funding loans and selling optional products and completing applications.
• Doing collections, cash handling, helping customer as per their need
• Worked as active Branch manager in absence of my manager or on her conferences
• Evaluating customer requests for service charge refunds and process necessary paperwork to refund customer service charges as necessary
• Supports customers through their claim process quickly, fairly, and easily
• Follows up on claims, updates the system with necessary notes, actions, and status, and creates calling tasks as needed.

Supervisor - Robin Donuts

(2020-10 - 2021-01)

• Maintain inventory and supervision to all details on daily basis.
• Customer service and handling calls.
• Worked in store handling fast-paced work and supervising the employees.

Security Officer - Securitas

(2019-01 - 2020-09)

• Oversee the daily workflow, schedules, and assignments of security staff including security guards and desk clerks.
• Took proactive steps to provide a safe and secure working environment.
• Conducted regular walk-throughs and security inspections for assigned facilities
• Concierge security guard for guard front desk
• Monitored CCTV Cameras
• Answered phone calls from customers
• Provided overall protection of company assets
• Maintained a professional departmental, company and community reputation

Diploma - Computer Programming - Lambton College of Applied Arts and Technology (2018)