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A motivated individual with two years of experience in marketing, promotion, and event planning, I bring a proven track record of achieving sales goals, delivering excellent customer service and consultation, and consistently meeting customer and partner needs over six years. My professional journey spans three countries, showcasing my ability to collaborate effectively with diverse teams and adapt seamlessly to multicultural environments.
I have extensive experience in operational risk management, marketing, customer service, and business analysis across diverse industries and global settings. As an Operational Risk Analyst Intern at Fairstone Bank, I facilitated risk workshops, streamlined data transitions to LogicGate, and developed offline documentation to enhance process continuity. At Sessions Cannabis, I implemented sales strategies, trained staff, and effectively resolved customer complaints. At Forever 21, I excelled in customer service, inventory management, and marketing initiatives, occasionally taking on key holding responsibilities.
On a global scale, I worked as a Business Analyst Intern at Santos Dumont in Ireland. I analyzed market trends, developed marketing plans, and transitioned the company to PowerBI dashboards. At Microsoft Turkey, I managed vendor relationships, launched marketing events, and accelerated cloud technology adoption by leading workshops and training over 400 IT professionals. My international work experience highlights my adaptability, cross-cultural collaboration, and innovative problem-solving skills.
I completed a comprehensive four-year honours degree program covering business's core fundamentals, including business strategy, marketing, and accounting. The program also included a variety of management courses, such as small business management, leadership and management, and managing customer relationships. The program emphasized that organizational success is achieved through effective leadership driven by people across all areas and departments of an organization.
The degree included a mandatory paid co-op work term between semesters seven and eight, which provided me with practical, hands-on experience. The curriculum was aligned with the Canadian Institute of Management professional program, offering cross-functional courses and emphasizing sustainable business practices and ethical leadership from local, national, and global perspectives. By the time I graduated, I was well-prepared for a wide range of employment opportunities, thriving in management and leadership roles across various sectors, including public organizations, enterprises of all sizes, family businesses, and even as an entrepreneur.