Dawson Rack

Law graduate with experience supporting structured operations in the Parliamentary Precinct and customer-facing workplaces. Applies procedures, prepares clear reports and logs, coordinates responses, explains requirements, and maintains accurate information in fast-paced environments. Brings strong organization, sound judgement, reliability, initiative, and professional communication while adapting to changing priorities.

Experienced supporting supervisors, coworkers, clients, and the public. Prepared to contribute to office operations, staff coordination, reporting, training support, and client service.

Commissionaire, Parliamentary Precinct (Section 43) at Commissionaires Ottawa (2024-07 – Present)

• In an access-controlled federal facility, verify identification, apply post orders, and explain procedures to officials, employees, contractors, and visitors, supporting consistent access decisions and professional service.
• Assess security, medical, fire-watch, and public-order incidents, communicate calmly with affected individuals, and coordinate escalation with supervisors and federal security partners, supporting timely and organized responses.
• Prepare daily activity logs and occurrence reports with factual observations, actions, decisions, and follow-up requirements, providing supervisors and incoming teams with reliable information for continuity and accountability.
• Conduct escorts, site checks, and camera-placement reviews while protecting sensitive operational information, maintaining discretion during parliamentary sessions, demonstrations, and high-profile activities.
• Adapt to changing priorities and extended shifts while maintaining accuracy, professional judgement, respectful communication, and consistent adherence to procedure.

Sales Associate at Giant Orleans Bicycle Shop (2023-02 – 2023-10)

• Identified customer needs through focused questions, researched available options, and translated technical specifications into clear recommendations, helping customers make informed choices based on use, fit, and budget.
• Maintained knowledge of in-store and online inventory, proposed practical alternatives when products were unavailable, and built product expertise through training and independent study, supporting customer trust and sales.

Cashier & Merchandiser at Shoppers Drug Mart (2022-07 – 2022-12)

• Processed cash, card, return, and exchange transactions accurately while explaining promotions and store policies, supporting efficient service and dependable transaction handling.
• Monitored inventory, restocked and organized shelves, and worked with team members to address product gaps, helping maintain an orderly sales floor and consistent product availability.
• Assisted customers in locating products and understanding promotions, providing clear information and resolving routine questions to support a positive shopping experience.

Music Instructor at School of Rock Orleans (2019-07 – 2020-04)

• Assessed each student's goals and abilities, designed individualized drum lessons, and adjusted instruction in real time, strengthening technique, confidence, rhythm, and independent practice.
• Prepared students for rehearsals and live performances through clear milestones and focused feedback, while coordinating with instructors and bands to maintain an organized, inclusive learning environment.

Bachelor of Arts in Law – Carleton University (2026)