Debs Conway-Chung

28 years proven track record of delivering exceptional health and patient results coupled with building high performance teams. An accomplished highly experienced, motivated results-driven health care leader with a wide variety of progressive cross-functional and diverse experiences in the health care field. Reputation for using honed evaluation competencies, organizational expertise, and ethical judgment to deliver and support Top-tier health care initiatives.

Knowledgeable Nursing

Educator with a strong focus on the delivery of leading-edge training consistent with a strong patient and family centric focus Hallmark for leading diverse, high-performance teams with clear & strong vision through excellence in effective communication A dynamic, forward thinking, innovative results-oriented leader focused on engaging, inspiring and motivating the team and transforming potential into performance. A passionate leader focused on talent acquisition and the career development of her team. An innovative problem solver, coach and mentor who strives to create an environment of trust, igniting the will to win, where everyone on the team plays a critical role in achieving the collective goals.

A respected communicator and dedicated team leader focused on relationship building and collaboration with internal and external stakeholders.

Director – Clinical, Residential and Community Programs, Privacy Officer - Baycrest Terraces - Toronto, ONT, Canada, M6A 2Z1

(2021-01 - 2026-07)

Over the past 5 years has successfully launched a proprietary dementia care model and opened specialized memory care floor. Successfully implemented a seamless transition care model to address all levels of care needs. Awarded funding proposal for innovative technology implementation.

• Evaluated and Implemented Innovative point of care Technology to support specialized resident care needs
• Standard work development, documentation, implementation and sustainment for all disciplines
• Facilitate, foster and role model effective team building behaviors that lead to a high performing cohesive Multidisciplinary team consisting of Nursing, Social Work, Recreation Therapists and PSW
• RHRA Regulatory Policy Development and Implementation
• Standard Operating Procedure Development
• Funding Proposal Development
• Develop and implement day-to-day operating plans, policies, systems and procedures to strengthen admission and transitions across the health care continuum
• Provide leadership and implemented quality improvement initiatives for Independent Living Health Centre, Assisted Living and Memory Care floors,
• Facilitate patient and family conferences to enhance collaborative admissions, care level changes and next level of care solutions.
• Review and monitor all applications and cases with respect to admission criteria to all levels of care
• Implement, chair and facilitate focused Clinical Rounds weekly for Independent Supportive Living, Assisted Living and Memory Care providing innovative, safe collaborative solutions for complex care planning while ensuring RHRA compliance.
• Leading RHRA compliance inspections and investigations
• Collaborate with contracted external providers to provide excellence in resident care plans
• Responsible for resource management, operations and fiscal accountability; optimal use of resources with accountability for monitoring and managing Retirement Home budget
• Planning and development subject matter expert for new building
• Assessment and evaluation of external facility for program business model in UK

Manager Access and Flow, Transition Planning Team - St Joseph’s Hospital - Toronto, ONT, Canada, M6r 1B5

(2019-09 - 2021-01)

Within the last two years during a pandemic has successfully transformed the Access and Flow policies and procedures related to ensuring timely access to care for patients resulting in improved access to care and patient wait time reduction.

• Facilitate, foster and role model effective team building behaviors that lead to a high performing cohesive Access and Flow and Transition Planning Teams
• Executed Ministry enacted COVID-19 directives with external health care facilities
• Develop and implement day-to-day operating plans, policies, systems and procedures to strengthen patient flow and thereby enhance access and flow throughput

Manager Patient Flow and Patient Registration - North York General Hospital - Toronto, ONT, Canada, M2K 1E1

(2011-07 - 2019-08)

• Facilitated and led patient flow and patient placement via the coordination of Patient Registration, medical and surgical Units, environmental services, Emergency department admissions, transfers, resulting in the expediated appropriate placement of patients.
• Collaborated with the Program Directors, Clinical Team Managers and Unit Coordinators resulting in the need to implement bed contingency plans
• Facilitated structured multi-disciplinary daily bed meetings resulting in an organized approach to patient placement leading improving P4R standings
• Exhibited thorough knowledge and use of continuous improvement principles and tools including proactive change leadership and change management.
• Consistently demonstrated my ability to recognize, establish and prioritize which lead to successful achievement of goals and objectives
• Participated in and play a lead role in projects, data collection and other activities designed to enhance patient flow and bed operations

Clinical Utilization, Patient Flow and A.L.C. coordinator - North York General Hospital - Toronto, ONT, Canada, M2K 1E1

(2008-07 - 2011-07)

Nursing Unit Coordinator, Respirology and Gastrointestinal Unit - North York General Hospital - Toronto, ONT, Canada, M2K 1E1

(2007-07 - 2008-07)

Specialized Registered Nurse, Cardiac Care Unit - North York General Hospital - Toronto, ONT, Canada, M2K 1E1

(1998-05 - 2007-07)

Registered Nursing Professor, School of Health Sciences - Seneca College of Applied Arts & Technology - Toronto, ONT, Canada

(2001-01 - 2010-09)

Area Manager, Registered Nurse - Victoria Order of Nurses - Toronto, ONT, Canada

(1997-01 - 1998-05)

PIECES training (2022-09)

Possibilities TM by Baycrest Dementia Care Model - Baycrest (2019-01 - 2022)

San’yas Indigenous Cultural Safety Training - Provincial Health Services Authority (2021-07)

Bachelor of Health Sciences Degree - Ryerson University (2015-04)

Leadership Development for Managers - HayGroup (2015-04)

Registered Nursing Diploma (Honors) - Seneca College of Applied Arts & Technology (1998-06)