Muttiyeb Shah

Skilled in governance, risk, compliance, and data privacy, with a robust background in IT support and cybersecurity awareness, eager to leverage expertise in privacy protection and risk management. Proven ability to enhance internal controls and streamline compliance processes.

GRC AND DATA PRIVACY ANALYST - everest global consulting - ON

(2024-09)

Support governance, risk, compliance, and data privacy programs by assisting with policy implementation, control monitoring, and regulatory compliance activities.

• Review privacy and compliance documentation, identify gaps, and support improvements to internal controls and operational processes.
• Maintain records of compliance activities, audit findings, risk issues, and remediation efforts to ensure accurate documentation and reporting.
• Contribute to incident documentation, follow-up actions, and ongoing monitoring of compliance-related matters.

IT DESK ANALYST - NHS England - Leeds

(2023-03 - 2024-09)

Provided 1st and 2nd line technical support to NHS staff, resolving hardware, software, Microsoft 365, Windows, and network-related issues within agreed SLAs.

• Logged, prioritized, and managed incidents and service requests using BMC Helix ITSM (Remedy) while following ITIL best practices.
• Administered user accounts in Active Directory, including password resets, account provisioning, access management, and troubleshooting authentication issues.
• Delivered remote technical support, escalated complex issues to relevant teams, and maintained accurate documentation of incidents and resolutions.
• Collaborated with cross-functional IT teams to ensure high service availability, excellent customer satisfaction, and continuous improvement of IT support processes.

IT ANALYST - OPTUM - UK

(2020-01)

• Handle patient contacts in a professional manner using effective customer service skills.
• Diagnose and resolve issues raised by patients using processes and training knowledge.
• Ensure all company policies and procedures are read, understood, and acknowledged.

SOFTWARE TESTER - Brand Surge - Lahore

(2018-04)

Performed manual testing on various applications, identified defects and reported them using bug tracking systems.

• Reviewed user stories, specifications documents and other project documentation to ensure thorough understanding of requirements prior to initiating tests.

Master's - Information Technology - Virtual University of Pakistan

Bachelor's - Computer Science - Punjab University