Deja Santos

Dedicated and results-oriented customer service representative with a proven track record of delivering exceptional customer experience. Skilled at adapting to situations, handling inquiries, resolving issues, and building positive customer relationships. Demonstrated success in achieving and surpassing customer satisfaction goals. Seeking to contribute strong communication and problem-solving skills to a dynamic customer service team.

Customer Service Representative at Toys R Us (2023-09 – 2025-03)

• Processed daily customer transactions accurately using electronic scanners and cash registers.
• Greeted customers, resolved complaints promptly, and provided information on products, resulting in improved customer satisfaction.
• Assisted with restocking merchandise, organizing inventory, and cleaning checkout stations to maintain a presentable store appearance.

Volunteer at Our Lady of Mount Carmel Auto Club (2023-02 – 2025-06)

• Organized and managed the shop inventory.
• Worked on shop invoices, organized files, and handled deposits.
• Assisted with cleaning and maintaining the shop.

Volunteer at Churchill Meadows Public School (2022-06 – 2025-06)

• Organized books in the library.
• Assisted around the classroom.
• Cared for students during recess.

Volunteer at Car Dealership Fair (2023-08 – 2023-08)

• Coordinated and managed a line system.
• Provided customers with guidance.
• Conferred with management regarding tasks that needed completion.

Sports Management – Humber College

High School Diploma – Our Lady of Mount Carmel Secondary School (2025)