Delighten Koola

Process oriented and excellence driven HR professional with rich experience in HR Technology enabling Boardroom initiatives to reality using Process and Digital platforms, backed up by credible experience in functional management of HR vertical within global enterprises. Seasoned leader capable of providing advisory to leadership & direction to internal teams, managing Change initiatives, strengthening organizational diversity, increasing operational productivity, and enhancing employee experience and level of engagement. Working experience across Global conglomerates with complex HR environments as HR Business Partner and managing employee lifecycle events and talent development.

Proven ability to work with multiple Senior stakeholders (internal & external) and cross-functional groups towards achieving organizational goals. Proven expertise in HR & AI digital transformation initiatives, system implementation, and integration with third-party HR benefit providers, including interface design, functional requirement gathering, and testing. Adept at managing stakeholder engagement, change management, and delivering measurable improvements in HR process efficiency, employee experience, and data-driven decision-making.

Experienced with global HR Shared Services delivery, Agile practices, and regulatory compliance in enterprise environments.

Head – Solution Advisory & Alliances, HR Solutions - CelerityHat Inc. - Oakville, Canada

(2026-03)

• Owns relationship health, satisfaction, and retention across a portfolio of ISV channel partners, acting as primary point of contact and executive escalation lead.
• Tracks renewal risk and portfolio performance through regular review of revenue, pipeline, and partner-health dashboards, feeding mitigation and margin decisions back to leadership.
• Brings AI-driven insights, automation, and analytics into the day-to-day engagement model, aiming for a more effective team without any drop in customer experience.
• Expands the strategic alliance ecosystem so customers keep access to current, AI-ready architectures and partner capabilities.

Business Process Expert – HCM & SAP SuccessFactors - Skillsfactory.ai - Oakville, Canada

(2025-03 - 2026-02)

• Process consulting for Implementation of SAP SuccessFactors for performance and onboarding workflows, streamlining automation and reporting.
• Supported delivery of core HR programs – performance management cycles, onboarding, and engagement, ensuring alignment with business units and employees.
• Working on change management initiatives to improve collaboration and readiness during organizational transitions.
• Leveraged HR analytics for reporting and leadership insights to inform decision-making.
• Involved in setting up HR functions and activities related to business operations and staffing activities.

Customer Success – HR Business - SAP SE - India & Canada

(2015-01 - 2024-11)

• Involved in managing Business P&L and profitability while nurturing, retaining, and growing existing employees.
• Strategic Customer Engagement & managing successful employee lifecycle.
• Leading Change Management initiatives - Lead HR aspects of organizational changes, such as restructuring or mergers.
• Work along with Business leaders & Location Head in communication strategies to ensure transparency during transitions.
• Involved in designing HR Policies and Compliance as well as educating employees and managers on HR policies and ethical practices.
• Involved in HR process Audits and updates to HR processes to maintain compliance.
• Work closely with department heads to understand business needs and challenges.
• Act as a liaison between HR and various business units to implement tailored solutions which can contribute directly to achieving business objectives.

Senior HR Business Partner & Technology - L&T Technology Services - India

(2011-06 - 2014-12)

Involved in key HR Business & Digital Transformation initiatives at L&T in close alignment with CHRO & Business Leaders at L&T Tech Services to provide best in class HR Solutions. As part of the strategic change management initiative, it not only involved migration from the legacy processes and embracing new optimised processes, but also harmonisation of systems and processes to provide a HR system with single source of truth & intuitive HR analytics which can enable Business decisions.

• Strategic HR Planning by collaborating with senior leadership to align HR strategies with organizational goals. To address future talent needs.
• Support organizational design and change management initiatives.
• Migrated PMS (Performance Management System) manual (pen & paper) process to SAP HR System
• Rolled out Recruitment module "Taleo" for USA & Europe
• Enabled Talent Acquisition Integrated TalentrackR (end to end recruitment tool) with resource management function
• Moved all paper based HR lifecycle letters including Reward letters to paperless.
• Instrumental in setting up HR Shared Services & HR Helpdesk to improve employee experience.
• Implemented Visa & Immigration Tool (Global Mobility Tool for L & T Technology Services)
• Developed Learning Management Solution. Resource Management Tool and Compensation & Benefits Tool
• Represented as an HR's point of contact for implementing QlikSense as an Analytics solution within L&T Group.
• Spearheaded organisation's Volunteering activities - partnered with an NGO (Navjeevan) for Child Rehabilitation & Education in the region.

Corporate IT – SAP HR & Applications (on exit) - Siemens IT Solutions & Services - India

(2006-11 - 2011-06)

• Oct'09 – Jun'11: HR Business Partner - Corporate Functions & IT
• Aug'08 – Sep'09: Business Solutions Manager – SAP HR
• Oct'07 – Jul'08: SAP HR Consultant, Application Support - Domestic & International
• Nov'06 – Sep'07: HR Business Partner – SAP Vertical
• Provided HR consultancy as Business Solutions SME on SAP HR Projects for internal & external customers
• Serviced Siemens Group customers across India, UK & Europe in SAP HR Application Support Business
• Assisted the Business Unit on Employee Life events such as Headcount, Manpower allocations, Confirmation, Attrition etc., and HR initiatives to ensure business continuity
• Project Chess (Siemens IT Solutions Carve-out project from Siemens AG) - Migrated all existing HR Systems & Applications linked with Siemens AG to new system & integrated with Atos Origin HRMS system.
• Success Factors rollout in Siemens Group Company (SIS India) – Rolled out Success Factor (Success Factors Performance management & Employee Central) in SIS
• SIS Carve out Separated SAP HR master data from the existing entity to form a new legal entity (SIS India)

HR Business Partner – UK & Europe - Siemens Business Services Plc - Bracknell, United Kingdom

(2005-09 - 2006-10)

• Managed day-to day employee life events such as managing Performance mgmt., Goal setting processes
• Visa & Work Permit formalities, Manager's HR actions for the teams etc.
• Interfaced with local Project Managers and off shore HR teams in India to streamline HR policies & designing new processes.
• Represented in Business Town Halls to cover HR updates to the employees
• Assisted in business process re-engineering activities, and defined SLA in resourcing
• Actively participated in upstream commercial activities such as cost-effective sourcing and vendor management

HR Executive – Corporate HR - Tata Consultancy Services - Mumbai, India

(2002-06 - 2005-08)

• Handled IT recruitment process activities with high level exposure to various technical skills
• Managed day to day employee life cycle events such as Confirmation, Trainee probation and payroll
• Handled employee Policy related queries and processed Full & Final settlement of employees on exit
• Designed the e-recruitment portal for TCS closely working with the Technical Team
• Arranged Brainstorming sessions of Corporate Core Market Intelligence Team.

Graduate - HR Management - Prin. L. N. Welingkar Institute of Management Development & Research (2005)

Bachelors - Commerce - Mumbai University (1998)