Delphine Lache

Bilingual Registered Nurse with over 10 years of healthcare experience, including acute care nursing, geriatric care, vaccination services, and healthcare customer support. Skilled in patient communication, clinical documentation, safety monitoring, patient education, and coordination with healthcare providers. Experienced in recognizing and escalating patient concerns, maintaining confidentiality, and supporting individuals through healthcare processes.

Seeking to apply nursing knowledge, bilingual communication skills, and patient advocacy experience as a Bilingual Drug Safety Specialist / Patient Support Specialist.

Registered Nurse - Healthcare Settings - International Experience

• Provided patient-centered nursing care while maintaining safety, confidentiality, and professional standards.
• Assessed patient needs, identified changes in health status, and escalated concerns through appropriate clinical pathways.
• Documented patient information accurately and maintained detailed healthcare records.
• Educated patients and families regarding healthcare instructions, treatments, medications, and follow-up care.
• Collaborated with physicians and multidisciplinary healthcare teams to support continuity of care.
• Recognized potential safety concerns and ensured appropriate communication and escalation.

Registered Nurse – Medical Clinic - Emirates Airlines Medical Clinic - UAE

(2021-03 - 2023-03)

• Provided healthcare support to employees, including medical assessments, vaccinations, and health-related services.
• Maintained accurate documentation while following confidentiality and healthcare privacy requirements.
• Identified and escalated patient concerns according to established clinical protocols.
• Supported safe medication and vaccine administration practices.
• Communicated effectively with patients from diverse backgrounds and provided clear health information.
• Coordinated with healthcare professionals to support timely patient care.

Bilingual Technical Support Representative - TelePerformance Canada

(2023-07 - 2024-09)

• Provided bilingual customer support in English and French while managing complex inquiries.
• Documented interactions accurately and followed established workflows and quality standards.
• Assisted customers with problem resolution while maintaining professionalism and confidentiality.
• Adapted communication style to support individuals with different levels of understanding and needs.

Bachelor of Science - Nursing - University of Buea