Team Lead | Administrator
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107 Tangle Briarway, Toronto, ON, M2J 2M5
To Whom It May Concern
I am very interested in applying for posted position.
IT education spans over many Microsoft (MCP, MCSE, Azure Infrastructure, Modern Work M365, and Business applications Power Platform), CompTIA (A+, PDI+) courses and certifications.
Earned great experience : Team Lead for Incident, Break Fix, IMAC, Project, Remote Onboarding teams, Covering Incident, Problem, Change, IMAC queues, Conducting training for device usage, service, repair, process and Standards, Creating Windows and application support process and maintaining Knowledge base, Automate configuration, installation and patching via PowerShell, VBScript and CLI batch scripting, Accept and manage Escalations, Covering L1, L2 and L3 Support for Techs and End User, Supporting Corporate and custom business Applications, Assisting with System Administration tasks, Windows 10/11 Image load, troubleshooting, driver updates, security patching, Loaner pool Inventory, scrub, refresh, repair and maintenance.
I believe that my vast experience in support, development, service and people management will make a great addition to your IT Team.
If you have any questions, please do not hesitate to contact me.
I look forward to hearing from you in regards to scheduling an interview at your convenience.
Over 26 years of Canadian experience in IT roles (Reporting and Process Analyst, Senior Team Leader, W10 Migration Technician, Team Lead, Executive Support, Onsite Technician, System Engineer) at (COREIO INC., BANK OF NOVA SCOTIA, TD BANK FINANCIAL GROUP, WSIB, NORTEL, ZURICH INSURANCE, UNIVERSAL STUDIOS CANADA, BBDO, SOURCE MEDICAL)
NIKOLA TESLA HIGH SCHOOL, Tuzla, Bosnia and Herzegovina - 1984 - 1988 - High School Diploma - Technician for Electronics, Automation and Computer Technology
Microsoft Certified Systems Engineer - Windows NT 4.0 (MCSE)
