Lana Singh

Administrative Team Lead and Medical Office Manager with 16+ years of Business and clinical experience. Experience in dealing with patients and serving as the primary point of contact for hospitals and patients. Outside of the Medical Field I also worked for Statistics Canada where I interviewed, trained and managed a team of 10 employees. Cost Accounting and Purchasing experience for 7 years.

Laval, Qc Administrative Team Lead:

• Participate in weekly management meetings • Manage administrative personnel and their schedules • Manage daily operations of the Clinic including all unforeseen situations • Ensure all Financial and Clinical procedures are followed • Responsible for optimizing the schedules for 10 therapists • Responsible for booking monthly personalized schedules for approximately 100 CNESST and SAAQ patients while respecting their availabilities. • Responsible for Billing for the CNESST,SAAQ, Rehab., LTD, DFC patient cases

Laval, QC Lead Medical Office Assistant:

• Manage office and responsible for all administrative tasks • Manage clinic 2 to 3days weekly • Responsible for patients billing: RAMQ, PFSI OR OUT OF PROVINCE • Registered patients and scheduled appointments. • Assisted with referrals and prepared medicalrecords for patients. • Maintained confidentiality of records relating to clients’ treatment • Educated patients about medications, procedures, and physician’s instructions • Contacted pharmacies to submit and refill patients’ prescriptions • Prepared admission forms and all supporting medical documents for Hospital Admissions • Communicated with patients to resolve inquiries, schedule appointments and address billing questions

Statistics Canada | Montreal, QC Interviewer/Project Manager/ Data Dissemination Agent

Interviewer: • Profiled legal and operational structures of major Canadian Corporations by conducting interviews with company executives • Analyzed survey information to reflect the requirements for the Central Frame Data Base in Ottawa • Motivated and gained respondents cooperation on various surveys officiated by Statistics Canada Project

Manager: • Managed a team of 10 to 12 employees per project • Coordinated daily tasks, scheduled resources, and delivered projects on time and within budget

Data Dissemination Agent: • Interpreted and responded to requests for detailed statistical information from clients • Explained data presentation options and costs and manipulated, combined, and adapted data to provide customized data that best met clients needs • Supplied necessary explanatory notes outlining terminology, data use and applications • Researched, accessed, organized, and maintained a wide range of data sources in support of data dissemination activities

L’Image Industries | Anjou, QC Cost Accountant &Senior Purchaser

Cost Accountant: • Worked closely with Research &Development before finalizing costs of new and modified products • Calculated items such as labour, overhead and bill of materials • Conducted statistical reports on operating time per piece to determine labour cost per unit Senior

Purchaser: • Purchased raw materials and finished goods • Reviewed requirements of production to determine most efficient quantities while maintaining appropriate inventory • Negotiated prices, credit term discounts and delivery arrangements • Authorized payment of invoices and returns of unsatisfactory merchandise

Shaw Private College | Toronto, ON Secretarial Degree in Business Administration

Collège d’Informatique du Canada | Montreal, QC Computer Programing Degree in Computer and Information Systems

McGill University | Montreal, QC Technical Writing Certificate in Technical Communication Secondary 5 French Language in French Studies