Denise Mapika

I am a dedicated and results-driven professional with 9 years of experience in Business Analysis and Project Management across the financial, retail, and private sectors. My expertise lies in conducting thorough analysis and research to devise solutions for everyday business challenges. I excel in formulating business improvement strategies and managing the implementation of new technologies and systems.

Dedicated and results-driven Business Analysis Consultant with over 7 years of experience in private and public sector industries. Proven expertise in Salesforce implementation, process improvement, and project management. Adept at conducting business review meetings, mapping processes, and eliciting requirements.

Skilled in documentation, analysis, and facilitating collaboration across cross-functional teams. Known for providing leadership and guidance on project scope, acceptance criteria, and successful project delivery. Experienced in liaising with stakeholders, conducting UAT, and ensuring compliance.

Proficient in Agile methodologies, Salesforce, and various project management tools. Strong interpersonal, communication, and problem-solving skills."

Certified Business Analysis Professional (CBAP) – In Process

Business Analysis Foundations Certificate:

LinkedIn Learning

Salesforce Administrative course

Diploma: Travel and Tourism

Seneca College | | Ontario, Canada

Bachelor of Science: Commerce

State University | Zimbabwe