Dhanya Sivadas

Dear Hiring Manager,

As a seasoned Business Analyst with over 5 years of experience, I have successfully collaborated with global clients across various industries, delivering tailored Web and Mobile applications. My expertise spans diverse sectors of agile software implementation for Manufacturing, Construction, Project Management, CRM, Sales, Finance, Supply Chain, and Tourism.

I excel in understanding and eliciting business requirements, analyzing process gaps, and implementing effective software solutions using tools like Jira, Balsamiq, Figma, and more. I am adept at utilizing Agile methodologies to manage project deliveries and drive consensus on crucial decisions.

Recently, I contributed nearly 1 year of valuable experience as a Business Analyst at an alternative asset management firm under the Power Corporation of Canada. Prior to this, I served as a Technical Systems Analyst with a leading Canadian Telecommunication company based in Toronto.

In my pursuit of excellence, I completed the Certification of Capability in Business Analysis (CCBA) from the International Institute of Business Analysis (IIBA), positioning myself as one of the few Business Analysts with this prestigious credential.

With a track record of success, hands-on experience, and industry recognition, I am poised to make a significant impact in a new opportunity. I have attached my resume for a comprehensive overview of my qualifications and achievements.

Thank you for considering my application. I am eager to discuss how my skills and expertise align with the needs of your team.

Sincerely,

Dhanya Sivadas

• Adept at leading the requirements analysis, business operations, project planning and execution for ERP based projects and collaborating with stakeholders ensuring alignment of overall progress of the project to develop business solutions.
• Proven experience in conducting business and technical studies with client managers, customers to assess the scope and impact of the business needs and proactively communicate the expectations, changes, and updates.
• Ability to create Business Analysis artifacts such as BRD, User stories, Use case scenarios, Acceptance criteria, process flows, Gap Analysis report, As-Is, To-Do, to translate business requirements to system generated outputs.
• Efficiently managed multiple end-to-end projects and directed system upgrades by maintaining project documentation, sprint planning, sprint reviews, monitoring project progress, identifying roadblocks and mitigating the risks thus reinforcing best practices and enhancements to HRIS and AP system integration saving up to $200,000 annually. 
• Managed a wide range of ERP based projects to completion on time and budget, collaborating effectively with cross functional teams as Purchase, Finance, IT and the business teams recommending and implementing innovative solutions.
• Designed several optimized web and mobile based software solutions meeting client expectations and quality standards. 
• Applied SDLC, UAT, agile methodologies in business process re-engineering, handling cross functional team of clients across different time zones and verticals and have successfully deployed apps.
• Organized meetings, JAD sessions, presentations, knowledge translation (KT’s) sessions with all levels of stakeholders to share ideas to gain consensus on scope and implementation decisions and to conduct team coaching sessions.
• Designed and implemented customized ERP solutions according to the business needs, automating and streamlining the process, reducing labor, and saving up to 60% of total costs with strong domain knowledge in manufacturing, supply chain and warehousing, wholesale and retail, construction, tourism and insurance based clients ensuring interdepartmental transparency and operational excellence.
• Worked with PureCloud - Genesys cloud CX Work Force Management module for developing contact center solutions by tracking averagecall durations, categorizing agent training, maintaining quality assurance and agent data.
• Supervised the backlogs and sprint stories to ensure targets are met and designed the customized flows for call flows, chat services, queue settings, call routing, scheduling after call works (ACW), managing permissions, dashboards, and to track Service Level Agreements and monitored the sign off’s in for each story. 

Masters in Business Administration