Denise Reid
Front store lead
About
I am a highly motivated and well organized individual with a well-developed communication skill both oral and written. I have a strong sense of responsibility and I work well on my own, or as part of a team. I enjoy working with people and have many years of experience working in the customer service industry.
Experience
Front store lead
(2018-07)
- Responsible for opening and closing store
- Receiving merchandise
- Ordering product
- Payroll, scheduling
- Interviewing and hiring
- Training schedules
- Stocking shelves
- Deposits
- Refunds and exchanges
- Staff reviews
Supervisor - Marshall's
(2017-09 - 2017-07)
- Responsible for opening and closing store
- Receiving merchandise
- Displaying merchandise
- Assigning job lists to staff
- Doing follow ups with staff
Manager - Tim Horton's
(2017-11 - 2017-02)
Manager - Dollarama
(2010-10 - 2011-09)
- Responsible for supervising and scheduling a staff of 30 plus employees
- Setting up and takedown of cashes and deposits
- Ordering product
- Ensuring inventory products is readily available for consumers
- Direct involvement with customers and resolving complaints
Assistant Manager - Dollarama
(2009-11 - 2010-10)
- Assisting the manager in supervising and scheduling of employees
- Setting up and takedown of cashes and deposits
- Ordering product
- Ensuring inventory products is readily available for consumers
- Direct involvement with customers and resolving complaints
Manager - Tim Horton's
(2009-02 - 2009-11)
- Responsible for scheduling, organizing, setting up and take down of daily cashes and deposits
- Product ordering
- In charge of staffing issues
Front Server - Tim Horton's
(2007-12 - 2009-01)
- Serving customers
- General cleaning
- Working cash registers
- Stocking products
- Filling orders
Supervisor/Assistant Manager - Tim Horton's
(2004-09 - 2006-08)
- Staff scheduling
- Organizing, setting up and takedown of daily cashes and deposits
- Product ordering
- In charge of staffing issues
Supervisor - Tim Horton's
(2001-09 - 2003-11)
- Staff scheduling
- Organizing, setting up and takedown of daily cashes and deposits
- Product ordering
- In charge of staffing issues
Personal Care Worker - Scotia Personal
(1993-05 - 1995-06)
- Working with special needs and terminally ill patients
- Responsible for medications and doctor appointments
- Personal grooming of patients and their daily needs
Education
Living Leadership CO (2016-12)
First Aid Course - St. John Ambulance (2016-06)
Food Safety Certificate (2009-06)
Secretarial Courses (1992-06)
General Computing Courses (1989-06)
High School Diploma (1985-06)
