Dennes Chagas

Adaptable and resourceful professional with Canadian Armed Forces Basic Military Qualification (BMQ) and experience in correctional services, operations management, and team leadership. Demonstrates strong discipline, crisis response, situational awareness, and clear communication. Proven ability to perform under pressure, follow strict procedures, and collaborate effectively in structured environments.

Basic Military Qualification (BMQ) - Canadian Armed Forces (CAF)

(2025-01)

• Completed intensive full-time military training emphasizing discipline, teamwork, and operational readiness.
• Demonstrated ability to remain calm and effective in high-stress, time-sensitive environments.
• Followed strict safety protocols, procedures, and chain-of-command requirements.
• Developed strong time management, physical resilience, and stress-management skills.
• Gained foundational exposure to military communications and technical systems.

Correctional Officer - NCC - Nanaimo, BC

(2024-01 - 2025-01)

• Supervised inmate movement, counts, and daily activities while maintaining institutional safety and security.
• Conducted searches, inspections, and safety checks in compliance with policies and legislation.
• Responded to incidents and emergencies using de-escalation techniques and teamwork.
• Prepared clear, factual written reports and incident documentation.
• Collaborated with multidisciplinary teams to support security and rehabilitation objectives.

Assistant Manager - Pacific National Exhibition (PNE) - Vancouver, BC

(2022-01 - 2024-01)

• Led implementation and management of a Point-of-Sale (POS) system, including setup, staff training, and troubleshooting.
• Conducted high-volume interviews using behavioral and situational assessment techniques.
• Served as Acting Park Manager when required, overseeing daily operations and resolving staff and guest issues.
• Completed monthly and annual inventory audits, preparing detailed reports for management and finance teams.
• Analyzed sales data to forecast inventory needs and manage seasonal labor budgets.
• Built and maintained relationships with suppliers and contractors to support operational efficiency.

Production Supervisor - Rosemary Rocksalt - Vancouver, BC

(2020-01 - 2022-01)

• Supervised daily production operations while enforcing safety, quality, and operational standards.
• Monitored inventory levels to ensure uninterrupted production flow, reducing waste by 13%.
• Prepared detailed production and efficiency reports for management.
• Trained and cross-trained staff to ensure compliance with safety and operating procedures.
• Conducted internal audits to verify compliance with quality and safety standards.

General Manager - Carnaval Brazilian BBQ - Winnipeg, MB

(2018-01 - 2020-01)

• Achieved revenue and profitability targets through effective budgeting and cost control.
• Resolved employee, customer, and vendor issues using strong conflict-resolution skills.
• Improved customer satisfaction through enhanced service quality and operational standards by 20%.
• Increased employee morale and reduced turnover through team engagement and leadership by 15%.

Bachelor's Degree - International Relations and Affairs - UniBH (2012-01 - 2015-01)