Jamie Ann Santos

Personable and detail-oriented Human Resources professional with vast experience in onboarding, recruitment, employee support, and HR operations. Experienced in both U.S. and international HR environments, bringing a strong asset of global HR knowledge and adaptability.

HR Specialist (Integrated Behavioral Healthcare) at Community Bridges, Inc. (2022-11 – 2025-07)

Hybrid role managing onboarding and HR operations across multiple states.

• Onboarded new hires and communicated hiring status to managers across Arizona, Oklahoma, Idaho, and Washington, D.C.
• Managed all onboarding independently as the exclusive HR specialist for hires across rural Northern Arizona, and communities within the Navajo Nation reservation.
• Processed I-9 and E-Verify verifications, fingerprint clearances, and background checks.
• Utilized Dayforce for HRIS management, compliance tracking, and employee record maintenance
• Assisted with training schedules and collaborated with training teams to coordinate sessions
• Coordinated mandatory training (CPR/FA, CPI, Food Handler, TB, Hep B) and tracked orientation progress.
• Maintained digital personnel files using a paperless filing and electronic signature system.
• Served as the sole point of contact company-wide for tuition reimbursement, Public and assisted Service Loan Forgiveness (PSLF) forms, Scholarships, Student Repayment Loan Assistance and issuing checks through the BPM system.
• Administered unemployment claims in Arizona.
• Responded to company-wide general HR inquiries and handled employment verifications.
• Supported internal audits and upheld strict confidentiality in accordance with HIPAA and state regulations.

Personnel Coordinator at Community Bridges, Inc. (2022-11 – 2023-08)

• Onboarded new hires, assisted with recruiting needs, and supported facility vacancy tracking across Page AZ.
• Maintained organized and compliant personnel records; assembled new-hire files and ensured all documentation was current.
• Supported HR and administrative audits and collaborated with Finance on credentialing applications for licensed staff.
• Monitored orientation and training compliance, updated HRIS records, and ensured timely completion of requirements.
• Helped promote a positive employee experience by coordinating team-building initiatives and workplace engagement activities.
• Provided clear, customer-focused communication to staff and supervisors regarding documentation and compliance needs.

Recruitment Specialist (Placement) at The Nightingale Placement Agency (2021-08 – 2022-04)

Remote role managing full-cycle international recruitment.

• Managed full-cycle international recruitment, job ads across Irish platforms (local job boards and newspapers) as well as international sites including Indeed and LinkedIn, initial screening, reference checks, and contract preparation.
• Processed visa/work permit documentation and ensured employee compliance with training and documentation standards.
• Used BrightHR for employee records, certification tracking, and compliance reporting.
• Scheduled employee shifts and managed HR-related reports and Excel databases.
• Prepared invoicing for employees' completed shifts and submitted invoices to clients for payment processing.

HR Associate (Manufacturing) at Technoalloy Tooling Technologies Inc. (2015-08 – 2021-07)

• Managed end-to-end recruitment, onboarding and orientation.
• Posted job openings on JobStreet, LinkedIn, Indeed, and company social media platforms to support consistent talent sourcing.
• Facilitated new hire orientation, maintained personnel files, updated job descriptions, and monitored manpower planning
• Oversaw payroll and timekeeping processes; planned employee events and supervised interns.
• Served as HR representative in ISO internal audits, evaluating process efficiency, compliance, and risk.

Recruitment Assistant (Retail) at SM Mart Inc. (Head Office) (2014-08 – 2015-08)

• Recruited for various operational roles, created job ads, and collaborated with department heads.
• Participated in job fairs and supported mass hiring for new store openings across the Philippines.
• Handled 30–40 interviews per day for operational positions and managed candidate flow in the BPM HRIS system.
• Communicated applicant status updates to hiring departments and ensured smooth coordination throughout the hiring process.

Bachelor of Science in Psychology – Cavite State University (2010 – 2014)