Despina Mertzani

A position providing opportunity to make a strong contribution by utilizing and expanding upon related education, skills, experiences, and capabilities.

HUMAN RESOURCES COORDINATOR - PATHSTONE MENTAL HEALTH - St. Catharines, ON - Canada

(2022-11)

• Coordinate full-cycle recruitment processes, including job postings, candidate screening and interview scheduling.
• Maintain accurate employee records and HRIS data, ensuring compliance with company policies and legal requirements.
• Ensure smooth liaising between management and employees of various departments to enhance constructive communication and functionality.
• Serve as a first point of contact for employee inquiries related to HR policies, collective agreements, and benefits.

BUSINESS OWNER - VALLEY JEWELLERS INC. - Jordan, ON - Canada

(2016-05 - 2022-11)

• Established a jewellery business from the ground up, planning and managing all aspects of the business including sales, business development, staff hiring, and supplier management.
• Created and implemented marketing plans and effective strategies to improve sales and growth in each consecutive year.
• Built a strong client base through effective promotional marketing, social media, and excellent customer service.
• Effectively managed merchandise including buying, receiving, maintaining POS, and completing inventories.

HUMAN RESOURCES CONSULTANT - INDEPENDENT CONTRACTOR - Ontario - Canada

(2011-11 - 2022-11)

• Helped businesses with a wide variety of human resources needs including: recruitment, training, and health & safety.
• Coached managers in dealing with employees in difficult situations.
• Assisted clients one-on-one with resume and cover letter writing, along with interview preparation.
• Helped employed clients plan career laddering within organizations, cope with job dissatisfaction, and make occupational or job changes.

PROGRAM COORDINATOR - FAMILY COUNSELLING CENTRE OF NIAGARA - St. Catharines, ON - Canada

(2009-06 - 2010-01)

• Consulted with other community resources regarding specific individuals and made referrals when indicated.
• Collected information about clients using interviews, case histories, and observational techniques.
• Discussed with staff to plan and coordinate joint client and management objectives.
• Set up and maintained department files and records, along with all administrative duties needed associated with program.

BILINGUAL YOUTH SERVICES EMPLOYMENT OFFICER - GOVERNMENT OF CANADA – SERVICES CANADA - Canada

(2008-05 - 2008-09)

Student Contract

• Assisted in planning, implementation and operation of the Service Canada Centre for Youth.
• Helped clients with job search, career exploration, labour market, and other information needs.
• Provided job workshops for students and youth in the community.
• Collected data and provided management with a quantitative & qualitative analysis.

CHRL IN PROGRESS - Chartered Human Resource Leader - Brock University (2026-06)

CERTIFICATE - HEALTHCARE BUSINESS EXECUTIVE MANAGEMENT - Goodman School of Business, Brock University (2024)

CERTIFICATE - WORKPLACE VIOLENCE & HARRASSMENT INVESTIGATIONS - Workplace Law Consulting Inc. (2024)

CERTIFICATE - MANAGING TERMINATIONS - Workplace Law Consulting Inc. (2024)

POST GRADUATE CERTIFICATE - HUMAN RESOURCES MANAGEMENT - Niagara College (2011)

BACHELOR OF ARTS DEGREE - SOCIOLOGY - Brock University (2010)

DIPLOMA - GENERAL ARTS AND SCIENCE - Niagara College (2007)