Devon Jiang

Security and public safety professional with 9+ years of experience in security operations, loss prevention, asset protection, investigations, youth justice, and crisis-response environments. Skilled in CCTV surveillance, incident response, risk identification, investigations, access control, report writing, conflict resolution, and collaboration with law enforcement and community partners.

Police

Foundations graduate with demonstrated leadership, mentoring, and sound decision-making skills in high-pressure environments. Fluent in English and conversational in Mandarin and French.

Youth Counsellor at Youth Services Bureau – Youth Justice (2024-06 – Present)

• Deliver crisis intervention, case planning, safety-focused support, and services to youth within a justice environment.
• Respond to challenging and potentially high-risk situations using sound judgment, de-escalation, conflict resolution, and established safety procedures.
• Maintain accurate client files, admission documentation, daily logs, incident information, and required reports.
• Ensure compliance with applicable legislation, organizational policies, procedures, confidentiality requirements, and client rights.
• Perform bailiff duties, including secure escorts to court hearings, appointments, and facility transfers.
• Maintain professional relationships with community agencies, service providers, clients, and other stakeholders.

Asset Protection Investigator at Hudson's Bay (2020-11 – 2023-12)

• Conducted asset protection and security investigations within a high-volume commercial retail environment.
• Monitored CCTV systems and conducted surveillance to identify theft, suspicious activity, safety concerns, and security incidents.
• Investigated incidents, gathered information, reviewed surveillance footage, and prepared detailed reports.
• Conducted lawful apprehensions in accordance with organizational procedures and Section 494 of the Criminal Code.
• Assisted Ottawa Police Service with active investigations by providing statements, reviewing surveillance footage, and identifying persons of interest.
• Collaborated with store leadership, security personnel, law enforcement, and property security to respond effectively to incidents.

Child & Youth Worker at Mary Homes (2019-08 – Present)

• Support youth with complex needs while maintaining a safe, structured, and respectful environment.
• Respond to behavioural crises and safety concerns using crisis intervention, suicide prevention, conflict resolution, and de-escalation techniques.
• Assess client needs, risks, strengths, and development goals and contribute to individualized support plans.
• Prepare detailed reports, case histories, progress documentation, and administrative records.
• Apply organizational policies, safety protocols, confidentiality standards, and professional boundaries.

Loss Prevention Investigator at Valley Investigations (2018-04 – Present)

• Provide loss prevention and investigative services in commercial environments through CCTV monitoring, floor surveillance, incident response, and theft investigations.
• Identify security risks, suspicious activity, and emerging incidents through proactive monitoring and surveillance.
• Conduct lawful apprehensions in accordance with client policies and Section 494 of the Criminal Code.
• Complete detailed apprehension, incident, and supplementary reports to support investigations and maintain accurate records.
• Assist Ottawa Police Service with investigations through statements, surveillance review, and identification of persons of interest.
• Coordinate with property and mall security personnel during incidents requiring a collaborative response.

Security Guard at TOERSA Security Incorporated (2018-06 – 2024-08)

• Provided security services at community events and public environments through patrol, access control, incident response, and public-safety monitoring.
• Conducted proactive patrols to identify unsafe conditions, unauthorized activity, behavioural concerns, and potential security risks.
• Controlled access and verified authorization of attendees, employees, and event participants.
• Responded to conflicts and security concerns using communication, de-escalation, and established procedures.
• Coordinated with security personnel and event stakeholders to support safe and orderly operations.

Security Guard at York Street Entertainment (2019-04 – 2021-08)

• Maintained a visible security presence in high-volume entertainment environments.
• Monitored patrons and property for safety concerns, disruptive behaviour, unauthorized access, and potential security risks.
• Applied conflict-management and de-escalation techniques during challenging interactions.
• Supported access control, crowd management, and emergency incident response.

Loss Prevention Investigator at Loss Prevention Services Limited (2017-08 – 2018-04)

• Conducted floor surveillance and investigations to identify theft and other security incidents.
• Conducted lawful apprehensions in accordance with organizational policies and Section 494 of the Criminal Code.
• Prepared detailed apprehension and supplementary reports documenting incidents and investigative actions.

Co-op Student – Asset Protection at Hudson's Bay (2017-02 – 2017-06)

• Assisted asset protection personnel with CCTV monitoring and surveillance during security incidents and apprehensions.
• Conducted merchandise-tagging audits and supported loss-prevention procedures.
• Assisted with radio communications and store-closing security procedures.

Student Employee at Ottawa Police Service (2017 – 2017)

• Supported Ottawa Police Fleet personnel in maintaining operational readiness of patrol vehicles.
• Participated in meetings and gained exposure to various Ottawa Police Service sections and public-safety operations.

Diploma in Police Foundations – Algonquin College (2019)

High School Diploma in Specialist High Skills Major – Justice, Community Safety & Emergency Services – Sir Robert Borden High School (2017)