Lorraine Buck

Dedicated and detail-oriented worker with over three years of experience in customer service, cash handling and over six months experience in tutoring. Strong multitasking and communication skills developed through roles in retail, hospitality and education. Fluent in English and proficient in French, with a proven ability to engage with diverse groups.

Barista at Rooster's Coffeehouse (2024-09 – Present)

Prepared and served a variety of hot, specialty and smoothie drinks while providing friendly customer service in a fast paced environment. Operated a cash register to place drink or food orders, and processed debit, credit and cash transactions.

• Prepared and served a variety of hot, specialty and smoothie drinks
• Provided friendly customer service in a fast paced environment
• Operated cash register to place drink or food orders
• Processed debit, credit and cash transactions

Student Intern Youth Facilitator at Ottawa Community Immigration Services Organization (OCISO) (2025-09 – 2026-04)

Developed and facilitated in-school and after-school programming for youth with a focus on newcomer youth. Provided individualized one-on-one support sessions. Created work plans to guide programming and respond to youths' goals and needs.

• Developed and facilitated in-school and after-school programming for youth
• Focused on newcomer youth
• Provided individualized one-on-one support sessions
• Created work plans to guide programming and respond to youths' goals and needs

Private Tutor at Self-Employed (2024-07 – 2025-09)

Provided one on one tutoring in various high school level subjects. Developed review plans and practice activities for the student to enhance their understanding in a specific topic. Assessed student progress and created reports to better meet the individual's needs.

• Provided one on one tutoring in various high school level subjects
• Developed review plans and practice activities
• Enhanced student understanding in specific topics
• Assessed student progress and created reports
• Met individual student needs

Cashier at Sarangan's No Frills (2020-11 – 2025-08)

Operated cash register for cash, debit and credit card transactions with high accuracy levels. Worked a flexible schedule and extra shifts when asked. Helped customers complete purchases, locate items, answer policy questions and join reward programs.

• Operated cash register for cash, debit and credit card transactions
• Maintained high accuracy levels
• Worked flexible schedule and extra shifts when asked
• Helped customers complete purchases
• Located items for customers
• Answered policy questions
• Assisted with reward program enrollment

Bachelor's in Social Work – Carleton University