Office Admin Assistant at King truck loan & Leasing INC. (2024-10 – Present)
- Maintain and organize files, both physical and electronic, ensuring easy access to information.
- Assisting Clients with private mortgages and send all the documentation to the lawyers for the processing.
- Provide customer support by responding to inquiries and resolving issues in a timely manner.
- Proofread documents for accuracy and clarity before distribution.
- Perform general clerical duties such as scheduling appointments, managing calendars, and handling correspondence.
- Respond to customer inquiries via phone, email in a timely and professional manner
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid, and complete information to customers.
- Maintain a high level of professionalism and empathy with customers.
- Team player and collaborate with other team members to ensure customer satisfaction
Crew member at lazeez shawarma (2022-01 – 2024-10)
- Managed cash and credit card transactions by processing POS system.
- Assigned work tasks & coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Monitoring and improving the performance of teams and individual employees.
- Verifying the quality of all work performed to meet demanding targets.
- Eliminating customer service issues by quickly resolving disputes and correcting problems.
- Maintaining excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
IELTS tutor at skyline institute (2021-01 – 2021-09)
- Provided voluntary tutoring services to students struggling with the language proficiency test.
- Developed strong relationships with management by collaborating socially and interactively.
- Gained management and administrative experience by working closely with the faculty.
- Assisted in screening and interviewing candidates for the tutor position before moving to Canada.
