Dharla Moore

My most recent work experience has been working in a fast paced veterinary hospital in Kelowna B.C. I am an organized, empathetic, friendly, quick learning, motivated person & I love spending time around all animals! I am able to multitask well and love being able to have multiple things to keep me busy. I have experience using the Vetport software system and I am eager to learn new things and advance my skills.

Highlight of Skills: 

• Experience working in a fast paced busy setting 
• Able to adapt quickly
•  Strong communication skills
•  Possess strong organizational and time management skills
• Able to maintain documentation and paperwork
• Flexible in schedule and available to work a variety of shifts
• Strong interpersonal skills
• Leadership & mentorship skills 
• Ability to multitask
• Able to jump in to new roles when needed 

Title Veterinary receptionist / assistant 

August 2021 - December 2022

Pandosy Village Veterinary Hospital, Kelowna, British Columbia

• Schedule appointments & surgical bookings, Answered incoming calls & emails regarding a variety of concerns
• Cash management. Ensured doors are locked, everything is shut off & alarm is set at end of shift
• Medical referrals, payment arrangements, legal documentation for clients
• Mediation, de-escalating sensitive & potentially volatile situations, Support pet parents through the loss of their pet
• Check clients in and out, management of client files, fill prescriptions, management of stock 
• Proficient in Vetport 

November 2019 - August 2021

Saje Natural Wellness, Calgary Alberta & Kelowna British Columbia

• Knowledgeable on different uses and contradictions with essential oils
• Knowledgeable on different health conditions and how essential oils can be used as alternative treatment 
• Able to process sales, returns, and exchanges through POS system

November 2018 - May 2020

Grey Eagle Event Centre, Calgary, Alberta

• De-escalation & conflict management
• Monitoring of environment & patrons to ensure safety & comfort for all
• Ensuring all cash is accounted for at the end of shift 

Title Housekeeping supervisor

February 2018 - November 2018

Grey Eagle Event Centre, Calgary, Alberta

• Ensuring all doors are locked and everything is shut off at end of shift
• Ensuring that all stock is ordered and accounted for
• Ensure effective flow of communication between peers and management

Education:

High school diploma May 2019

Discovering choices CACY, Calgary Alberta

Relevant Training / Certifications:

Animal Behaviour & Welfare online certificate

January 2023

University of Edinburgh

Animals & Society online certificate

January 2023

University of Colorado Boulder