Dharla Moore
Vet assistant/ receptionist
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About
My most recent work experience has been working in a fast paced veterinary hospital in Kelowna B.C. I am an organized, empathetic, friendly, quick learning, motivated person & I love spending time around all animals! I am able to multitask well and love being able to have multiple things to keep me busy. I have experience using the Vetport software system and I am eager to learn new things and advance my skills.
Experience
Highlight of Skills:
- Experience working in a fast paced busy setting
- Able to adapt quickly
- Strong communication skills
- Possess strong organizational and time management skills
- Able to maintain documentation and paperwork
- Flexible in schedule and available to work a variety of shifts
- Strong interpersonal skills
- Leadership & mentorship skills
- Ability to multitask
- Able to jump in to new roles when needed
Title Veterinary receptionist / assistant
August 2021 - December 2022
Pandosy Village Veterinary Hospital, Kelowna, British Columbia
- Schedule appointments & surgical bookings, Answered incoming calls & emails regarding a variety of concerns
- Cash management. Ensured doors are locked, everything is shut off & alarm is set at end of shift
- Medical referrals, payment arrangements, legal documentation for clients
- Mediation, de-escalating sensitive & potentially volatile situations, Support pet parents through the loss of their pet
- Check clients in and out, management of client files, fill prescriptions, management of stock
- Proficient in Vetport
November 2019 - August 2021
Saje Natural Wellness, Calgary Alberta & Kelowna British Columbia
- Knowledgeable on different uses and contradictions with essential oils
- Knowledgeable on different health conditions and how essential oils can be used as alternative treatment
- Able to process sales, returns, and exchanges through POS system
November 2018 - May 2020
Grey Eagle Event Centre, Calgary, Alberta
- De-escalation & conflict management
- Monitoring of environment & patrons to ensure safety & comfort for all
- Ensuring all cash is accounted for at the end of shift
Title Housekeeping supervisor
February 2018 - November 2018
Grey Eagle Event Centre, Calgary, Alberta
- Ensuring all doors are locked and everything is shut off at end of shift
- Ensuring that all stock is ordered and accounted for
- Ensure effective flow of communication between peers and management
Education
Education:
High school diploma May 2019
Discovering choices CACY, Calgary Alberta
Relevant Training / Certifications:
Animal Behaviour & Welfare online certificate
January 2023
University of Edinburgh
Animals & Society online certificate
