Customer Service / Receptionist - Canadian Leisure Rv Storage
(2021-04 - 2025-07)
- Handle all phone, email & website inquiries
- Register new clients
- Post payment transactions in Moneris and reconcile payments in Quickbooks
- Overseeing, changing and updating all customer accounts
- Ordering supplies
- Creating & maintaining excellent relationships with the customers
Reservations Agent - Radisson Hotel
(2003-08 - 2019-09)
- Handling all reservation calls including IT and groups. The group reservations included tours, entertainment & large sports teams.
- Taking and Inputting reservations and entering rooming lists into Opera
- Overseeing and managing changes to reservations and monitoring cancellations and No-Shows.
- Building and maintaining great relationships with clients.
- Working closely with the sales & catering department, assisting with banquet event orders.
- Being familiar with hotel and all services.
- Up selling by offering the clients room upgrades, additional services and packages.
- Providing break relief to the sales coordinator (Answering phone, email & fax requests)
Sales Manager - Holiday Inn Downtown
(1998-01 - 2003-08)
- Planning and facilitation of conferences and meetings.
- Prepare requests for proposals
- Identify and target viable sales leads for new business opportunities
- Generating daily, monthly and annual reports and budgets
