Tracey Wowryk

To obtain employment in a challenging work environment that will also allow me to develop new skills and to make a contribution to the goals of the company.

Customer Service / Receptionist - Canadian Leisure Rv Storage

(2021-04 - 2025-07)

• Handle all phone, email & website inquiries
• Register new clients
• Post payment transactions in Moneris and reconcile payments in Quickbooks
• Overseeing, changing and updating all customer accounts
• Ordering supplies
• Creating & maintaining excellent relationships with the customers

Reservations Agent - Radisson Hotel

(2003-08 - 2019-09)

• Handling all reservation calls including IT and groups. The group reservations included tours, entertainment & large sports teams.
• Taking and Inputting reservations and entering rooming lists into Opera
• Overseeing and managing changes to reservations and monitoring cancellations and No-Shows.
• Building and maintaining great relationships with clients.
• Working closely with the sales & catering department, assisting with banquet event orders.
• Being familiar with hotel and all services.
• Up selling by offering the clients room upgrades, additional services and packages.
• Providing break relief to the sales coordinator (Answering phone, email & fax requests)

Sales Manager - Holiday Inn Downtown

(1998-01 - 2003-08)

• Planning and facilitation of conferences and meetings.
• Prepare requests for proposals
• Identify and target viable sales leads for new business opportunities
• Generating daily, monthly and annual reports and budgets

Creative Communications - Red River College (1985 - 1987)