Dhruvi Y

Energetic and customer-focused retail professional with 4+ years of experience in customer service, cash handling, merchandising, and team collaboration across fast-paced retail and service environments. Skilled at building rapport with customers, assisting with product selection, and maintaining an organized and visually appealing store floor. Known for a positive attitude, strong work ethic, and the ability to stay productive and helpful during high-traffic periods.

A dependable team player committed to delivering an outstanding shopping experience.

Fast Food Team Member - Tim Hortons - Mississauga, ON

(2024-07 - 2026-04)

• Delivered fast, friendly, and accurate service to customers during high-volume periods, maintaining a welcoming and professional demeanor.
• Processed cash, debit, and credit transactions on POS systems with speed and accuracy, balancing drawer at end of each shift.
• Kept service and product areas clean, organized, and well-stocked, ensuring a pleasant experience for every customer.
• Collaborated with team members to manage customer flow efficiently and support one another during peak hours.
• Followed all health, safety, and hygiene standards consistently, upholding company policies across all shifts.

Retail Cashier - Indian Grocery Store - Mississauga, ON

(2023-11 - 2024-06)

• Assisted customers with product selection and inquiries, providing knowledgeable and friendly service to a loyal, repeat customer base.
• Operated cash register and processed transactions accurately, performing end-of-day cash reconciliation with minimal discrepancies.
• Monitored and restocked shelves, maintained product displays, and ensured the store floor was organized and visually tidy at all times.
• Handled customer complaints and returns professionally, resolving concerns efficiently to ensure customer satisfaction.
• Tracked inventory and communicated low-stock items to management, helping prevent product shortages.

Customer Service Representative - Concentrix - Hamilton, ON

(2022-08 - 2023-02)

• Handled a high volume of customer interactions daily, resolving product, billing, and account inquiries with patience and professionalism.
• Built positive relationships with customers by actively listening, empathizing, and providing tailored solutions.
• Navigated multiple systems simultaneously to process requests and update customer records quickly and accurately.
• Consistently met or exceeded customer satisfaction and quality targets across all performance metrics.

Shift Manager - Pizza Hut - Burlington, ON

(2019-10 - 2022-07)

• Supervised daily store operations including staff coordination, inventory management, product stocking, and customer service delivery.
• Handled customer complaints and difficult situations with tact and professionalism, turning negative experiences into positive outcomes.
• Processed cash, debit, and credit transactions and performed accurate end-of-shift financial reconciliation.
• Trained and mentored new team members on customer service standards, POS systems, product knowledge, and safety procedures.
• Maintained store cleanliness, visual presentation, and product availability standards throughout every shift.
• Managed staff scheduling and task delegation to ensure adequate floor coverage and smooth store operations at all times.

Certificate - Data Analysis - University of Toronto Boot Camp (2025)

Diploma - Biotechnology - Mohawk College (2019)